Assistant Manager / Manager, Customer Service – Experience Center

ELE Bank Limited; Hong Kong; On-site; HKD 420,000 - 620,000; Full time

Job summary

Airstar Bank is seeking an Assistant Manager / Manager, Customer Service – Experience Center to lead a frontline team and guide customers using our e-banking app.

You will handle inquiries, feedback and complaints with professional service while meeting quality standards and achieving management goals. Shift duties include weekends and holidays. Cantonese, English and Mandarin required.

Qualifications

• Associate degree holders or above with at least 5 years of working experience in branch or service centre of a bank or financial institution.
• Strong customer service and communication skills, proactive, self-motivated, strong team players.
• Able to work independently and under pressure.
• Native or fluent Cantonese (mandatory), proficiency in both spoken and written English and Mandarin.

Responsibilities

• Lead a team to guide and provide support to customers to use e-banking App in experience center.
• Handle customer enquiries, feedback and complaints with professional customer service which meet the required quality standard.
• Achieve all objectives set by Management from time to time.
• Plan and execute on-site events and seminars to raise brand awareness to both current and potential customers.

Skills

Customer service

Communication

Team player

Independent work

Pressure handling

Education

Associate degree or above

Tools

Excel

Word

Chinese Word Processing

Job description

Assistant Manager / Manager, Customer Service – Experience Center

Lead a team to guide and provide support to customers to use e-banking App in experience center

Handle customer enquiries, feedback and complaints with professional customer service which meet the required quality standard

Achieve all objectives set by Management from time to time

Support marketing campaigns enquiries and business referrals

Ensure center operations are in compliance with the Bank's policies, procedures, and regulatory guidelines

Plan and execute on-site events and seminars to raise brand awareness to both current and potential customers

Handle ad-hoc projects as assigned

Requirements:

Associate degree holders or above with at least 5 years of working experience in branch or service centre of a bank or financial institution

Strong customer service and communication skills, proactive, self-motivated, strong team players

Able to work independently and under pressure

Native or fluent Cantonese (mandatory), proficiency in both spoken and written English and Mandarin

Proficient in PC applications including Excel, Word and Chinese Word Processing

Shift duty is required including weekdays, weekends & public holidays

Candidate with less experience will be considered as junior post or part-time basis.

Airstar Bank is a digital bank in Hong Kong with Futu Group and Xiaomi Corporation as its key shareholders. The Bank upholds the virtue of financial inclusion and strives to become a "Bank for Everyone" by making cutting edge digital banking services accessible at our customers' fingertips. Airstar Bank has become a licensed bank under the Hong Kong Monetary Authority since May 9, 2019.