Banking Customer Experience Lead — Shift & Events

Ele Bank Limited; Hong Kong; On-site; HKD 335,000 - 580,000; Full time

Benefits offered by this job

Performance bonus

Competitive package

Job summary

Ele Bank Limited in Hong Kong is hiring a customer service lead for its experience center to guide customers on the e-banking App. You will supervise a team, handle enquiries, feedback and complaints with high quality service, and ensure operations comply with bank policies.

The role requires 5+ years in banking or service centers, strong Cantonese, good English and Mandarin, and the ability to work under pressure with shift duties including weekends and public holidays.

Qualifications

• Minimum Associate degree with 5+ years banking or service center experience.
• Strong customer service and communication skills; proactive and a team player.
• Must be native Cantonese; fluent in English and Mandarin; able to work under pressure.

Responsibilities

• Lead a team to guide and provide support to customers to use e-banking App in experience center.
• Handle customer enquiries, feedback and complaints with professional customer service meeting quality standards.
• Achieve all objectives set by Management from time to time.
• Support marketing campaigns enquiries and business referrals.
• Ensure center operations comply with Bank policies, procedures and regulatory guidelines.
• Plan and execute on-site events and seminars to raise brand awareness.
• Handle ad-hoc projects as assigned.

Skills

Customer service

Communication skills

Team player

Cantonese native

Education

Associate degree or above

Tools

Excel

Word

Chinese Word Processing

Job description

Ele Bank Limited in Hong Kong is hiring a customer service lead for its experience center to guide customers on the e-banking App. You will supervise a team, handle enquiries, feedback and complaints with high quality service, and ensure operations comply with bank policies.

The role requires 5+ years in banking or service centers, strong Cantonese, good English and Mandarin, and the ability to work under pressure with shift duties including weekends and public holidays.