Senior Facilities & Customer Experience Lead (Co-working)

Jones Lang LaSalle Ltd; Hong Kong; On-site; HKD 250,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Ltd on-site in Hong Kong seeks a Senior Facilities Officer to manage coworking space operations, ensure cleanliness and smooth daily services, and coordinate with cleaning, security, IT, and maintenance teams. The role requires strong customer service and proactive problem-solving.

You will handle member inquiries, room reservations, onboarding/offboarding, inventory, and procurement support while maintaining accurate records and reports in a dynamic workspace environment.

Qualifications

• Higher Diploma or Bachelor’s degree in Hospitality, Facility Management, Business Administration or related discipline.

Responsibilities

• Perform regular floor walks and workspace inspections to ensure space cleanliness, aesthetic presentation, and optimal operation of facility amenities.

Skills

Customer service

Interpersonal skills

Communication

English

Chinese (Cantonese/Mandarin)

Attention to detail

Independent work

Education

Higher Diploma or Bachelor’s degree in Hospitality, Facility Management, Business Administration

Tools

MS Office (Word/Excel/PowerPoint)

Co-working management platforms

Access control systems

Job description

Jones Lang LaSalle Ltd on-site in Hong Kong seeks a Senior Facilities Officer to manage coworking space operations, ensure cleanliness and smooth daily services, and coordinate with cleaning, security, IT, and maintenance teams. The role requires strong customer service and proactive problem-solving.

You will handle member inquiries, room reservations, onboarding/offboarding, inventory, and procurement support while maintaining accurate records and reports in a dynamic workspace environment.