Senior Facilities Officer (Soft Service/Cutsomer Service)

Jones Lang LaSalle Ltd; Hong Kong; On-site; HKD 250,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Ltd on-site in Hong Kong seeks a Senior Facilities Officer to manage coworking space operations, ensure cleanliness and smooth daily services, and coordinate with cleaning, security, IT, and maintenance teams. The role requires strong customer service and proactive problem-solving.

You will handle member inquiries, room reservations, onboarding/offboarding, inventory, and procurement support while maintaining accurate records and reports in a dynamic workspace environment.

Qualifications

• Higher Diploma or Bachelor’s degree in Hospitality, Facility Management, Business Administration or related discipline.

Responsibilities

• Perform regular floor walks and workspace inspections to ensure space cleanliness, aesthetic presentation, and optimal operation of facility amenities.

Skills

Customer service

Interpersonal skills

Communication

English

Chinese (Cantonese/Mandarin)

Attention to detail

Independent work

Education

Higher Diploma or Bachelor’s degree in Hospitality, Facility Management, Business Administration

Tools

MS Office (Word/Excel/PowerPoint)

Co-working management platforms

Access control systems

Job description

Senior Facilities Officer (Soft Service/Cutsomer Service)

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Perform regular floor walks and workspace inspections to ensure space cleanliness, aesthetic presentation, and optimal operation of facility amenities (e.g., printers, Wi‑Fi, meeting rooms, pantry equipment).

Coordinate closely with cleaning, security, IT, and maintenance vendors/contractors to facilitate routine servicing, defect rectifications, and minor repairs.

Assist the Assistant Manager / Manager in monitoring vendor performance and ensuring service level agreement (SLA) compliance across the co‑working floor.

Serve as the primary front‑of‑house touchpoint for members and visitors, delivering attentive, empathetic, and professional customer service.

Handle daily member inquiries, meeting room reservations, mail/parcel sorting and distribution, and conflict/complaint resolution in a timely manner.

Facilitate member onboarding and offboarding processes, including keycard issuance, door access control programming, and conducting new tenant space orientations.

Track and manage inventory levels for office supplies, pantry consumables, printing papers, and access keycards, submitting procurement requests when necessary.

Support the Assistant Manager / Manager in tracking supply inventories and handling procurement requests.

Maintain accurate member databases, logbooks, defect tracking sheets, and basic operational reports.

Required Skills and Experience

Higher Diploma or Bachelor’s degree in Hospitality, Facility Management, Business Administration, or a related discipline.

3–4 years of progressive hands‑on experience in Co‑working space operations, premium commercial management (CS Team), or Hospitality.

Good understanding of basic Soft FM services (cleaning, security, tenant relations) and space maintenance standards within a commercial or flexible workspace environment.

Passionate about customer service, community building, and working in a dynamic workspace setting.

Strong interpersonal and communication skills

Proactive, detail‑oriented, adaptable, and capable of working independently in handling day‑to‑day operational issues.

Fluent in written and spoken English and Chinese (Cantonese and Mandarin).

Proficient in MS Office applications (Word, Excel, PowerPoint); familiar with co‑working management platforms or access control systems is an advantage.

Flexible work schedule, including weekends and alternate Saturdays, to address emergencies and ensure seamless operations

Location:

On‑site –Hong Kong, SAR, China

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.