Assistant Facilities Manager (Co-work Space) - Working Location: Cyberport

Jones Lang LaSalle Ltd; Hong Kong; On-site; HKD 420,000 - 680,000; Full time

Job summary

Jones Lang LaSalle Ltd in Hong Kong is seeking a Facilities Manager to lead all building operations for a co-working space and ensure top-tier service for members. You will manage the facilities team, coordinate with tenants and internal teams, and ensure compliance with local regulations.

We value a strong background in facilities management, leadership, and data-driven decision making to drive performance, sustainability, and resilience of the space.

Qualifications

• Bachelor's degree in Facilities Management, Customer Service, Hospitality or related field.
• Minimum 4 years in facilities management, co-working space operations, premium commercial management (CS Team), or Hospitality.
• At least 2 years in a senior or supervisory role.
• Comprehensive knowledge of building systems and facility management best practices.
• Strong leadership and team-building skills; mentoring staff.
• Excellent interpersonal, problem-solving, and conflict-resolution skills.
• Ability to lead high-performing teams and foster collaboration.
• Experience with facilities management software and data visualization tools.

Responsibilities

• Oversee daily facilities operations and maintenance of the co-working space.
• Develop and implement facility management strategies to optimize the space's performance, sustainability, and resilience.
• Lead and mentor the facilities team, fostering a culture of continuous improvement and exceptional service to members.
• Serve as a secondary point of contact for members, addressing inquiries and requests promptly and empathetically.
• Collaborate with the community, leasing and sales teams to enhance the member experience.
• Maintain detailed records, access controls, and implement procurement/vendor management processes.
• Assist in preparing reports on facility performance, occupancy, budgets and sustainability initiatives.
• Develop and oversee emergency response and business continuity plans.

Skills

Facilities management

Leadership

Data analysis

Project management

Customer service

Problem solving

Conflict resolution

Team mentoring

Education

Bachelor's degree in Facilities Management or related field

Tools

Facility management software

Data visualization tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Facilities Manager to lead all building operations, property services, and administration for our client site. Act as the main point of contact for tenants, owners, and internal teams. Ensure all services meet client standards and strictly comply with local building laws (DMC and BMO).

What this job involves:

Oversee the daily facilities operations and maintenance of the co-working space, including building systems and infrastructure

Develop and implement comprehensive facility management strategies to optimize the co-working space's performance, sustainability, and resilience

Lead and mentor the facilities team, fostering a culture of continuous improvement and empowering them to deliver exceptional service to members

Serve as a secondary point of contact for members, addressing inquiries, concerns, and requests in a timely, empathetic, and solution-oriented manner to ensure a superior member experience

Collaborate closely with the community, leasing, and sales teams to gather insights and identify opportunities to enhance the overall member experience

Maintain detailed records, access controls, and implement efficient procurement and vendor management processes

Assist in preparing comprehensive reports on facility performance, office occupancy, budgets, and sustainability initiatives for management

Develop and oversee the implementation of robust emergency response and business continuity plans to ensure the co-working space's resilience during disruptive events

Required Skills and Experiences

Bachelor's degree in Facilities Management, Customer Service, Hospitality or a related field

Minimum 4 years of progressive experience in facilities management, Co-working space operations, premium commercial management (CS Team), or Hospitality, with at least 2 years in a senior or supervisory role

Comprehensive knowledge of building systems and facility management best practices

Strong leadership and team-building skills, with experience in mentoring staff and fostering a service-oriented culture

Excellent interpersonal, problem-solving, and conflict-resolution skills to handle member feedback and complaint escalations effectively

Ability to lead and develop high-performing teams, fostering a culture of collaboration and continuous improvement

Strong data analysis and project management skills, with experience in leveraging facility management software and data visualization tools

Detail-oriented with solid organizational skills, capable of assisting the Manager with operational duties and reports

Flexible work schedule, including weekends and alternate Saturdays, to address emergencies and ensure seamless operations

Location: On-site –Hong Kong, SAR, China

We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.