Facilities Operations Leader — Workplace Experience

JLL; Hong Kong; On-site; HKD 600,000 - 820,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hong Kong is seeking a seasoned Facilities Manager to oversee day-to-day operations, manage workplace services, and coordinate MEP systems to keep the office running smoothly.

You will lead an onsite facilities team, coordinate with contractors and vendors, drive employee experience initiatives, and ensure health, safety and regulatory compliance while reporting performance metrics to management.

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, Property Management, or related discipline.
• Minimum 5 years of experience in facilities management, workplace operations, corporate real estate, or related field.
• Experience managing workplace services, vendor management, and employee experience programs within a corporate environment.
• Strong stakeholder management skills with the ability to communicate across all levels of the organization.
• Proficient in Microsoft Office applications; Excel, PowerPoint, Outlook, Word.
• Excellent verbal and written communication in English; additional regional languages are an advantage.

Responsibilities

• Oversee day-to-day facilities management operations, including workplace services, mailroom operations, meeting room management, event setup support, MEP coordination, and ensuring smooth workplace environment.
• Supervise and support the onsite facilities team, providing guidance, training, and performance oversight to ensure service excellence.
• Serve as the primary point of contact for internal stakeholders, external contractors, and service vendors to ensure timely and effective service delivery.
• Lead workplace experience initiatives to enhance employee engagement, guest experience, and overall workplace satisfaction.
• Manage meeting room operations and workplace amenities to ensure a seamless user experience.
• Maintain and monitor warehouse inventory, including asset tracking, storage management, and recycling/disposal coordination.
• Coordinate preventive maintenance and repair activities with service providers and contractors to keep facilities and equipment operational.
• Respond promptly to facility-related issues, incidents, and service requests with timely resolution and stakeholder communication.
• Ensure compliance with health, safety, environmental, and workplace regulations; assist in emergency preparedness and business continuity.

Skills

Facilities Management

Vendor Management

Stakeholder Management

Team Leadership

Problem Solving

MS Office

English Communication

Education

Bachelor's degree in Facilities Management or related field

Tools

MEP Coordination

Office 365

Job description

Jones Lang LaSalle Incorporated in Hong Kong is seeking a seasoned Facilities Manager to oversee day-to-day operations, manage workplace services, and coordinate MEP systems to keep the office running smoothly.

You will lead an onsite facilities team, coordinate with contractors and vendors, drive employee experience initiatives, and ensure health, safety and regulatory compliance while reporting performance metrics to management.