Premium Craft Beer Bar - Store Operation Manager

Hongkong FCAA Company Limited; Hong Kong Island; On-site; HKD 480,000 - 620,000; Full time

Job summary

Premium Craft Beer Bar is seeking an ambitious Store Operation Manager to own daily operations in aCENTRAL craft beer venue, leading front-of-house service and driving financial performance.

You will coach a 15+ staff team, ensure top service quality, and uphold food safety, hygiene and guest satisfaction, while controlling costs and optimizing inventory.

Qualifications

• Experience managing 15+ staff in high-volume bars or restaurants.
• Strong leadership, coaching and development能力.
• Hands-on inventory, labor, and margin optimization expertise.
• Education in Hospitality or related field.
• Industry knowledge of food safety and craft beverage culture.
• Professional fluency in English; Cantonese/Mandarin a plus.

Responsibilities

• Direct daily bar operations and lead a 15+ staff team to maintain service standards.
• Drive sales growth, control labor, beverage and food wastage; manage store KPIs.
• Oversee beverage service, menu execution, presentation, and speed of delivery.
• Coordinate bar and kitchen supply intake, supplier relationships and procurement costs.
• Recruit, onboard and train staff; manage weekly scheduling and absentee coverage.
• Ensure food safety, hygiene and health & safety compliance across operations.
• Handle guest feedback and develop local strategies to boost retention and acquisition.

Skills

People leadership

P&L management

Inventory control

Vendor negotiation

Forecasting

English fluency

Education

Diploma in Hospitality

Tools

POS systems

Job description

Premium Craft Beer Bar - Store Operation Manager

New concept Beer Bar in CENTRAL - We are seeking an ambitious, highly experienced F&B leader to step into the role of Store Manager. In this position, you will take full ownership of daily operations at our craft beer venue—leading front-of-house service, driving financial results, maintaining top-tier quality standards, and curating a standout customer experience for craft beer enthusiasts.

Responsibilities

Operational & Team Leadership: Direct day-to-day bar operations in accordance with standard operating procedures (SOPs). Coach, mentor, and inspire a team of 15+ staff members to maintain exceptional service standards.

Financial & Cost Management: Drive sales growth, control prime costs (labor, beverage, and food wastage), and achieve store KPIs. Manage operational budgets, inventory levels, and purchasing in coordination with senior leadership.

Service Excellence & Quality Control: Oversee beverage service, menu execution, presentation, and speed of delivery. Ensure accurate stock management, optimal par levels, and high customer satisfaction.

Supply Chain & Inventory Management: Coordinate intake of bar and kitchen supplies, verify delivery accuracy, manage supplier relationships, and ensure cost-effective procurement.

Roster & People Management: Recruit, onboard, and continuously train team members. Oversee weekly staff scheduling, labor efficiency, and absentee coverage.

Health, Safety & Compliance: Maintain strict adherence to food safety, hygiene, and health & safety regulations across all operational areas.

Customer Relations & Guest Strategy: Handle guest feedback with professionalism and implement local initiatives to boost customer retention and guest acquisition.

Requirements

Experience: Minimum 6 years of managerial experience in high-volume restaurants or bars, preferably within craft beer, fine spirits, or premium hospitality venues.

Leadership & People Skills: Proven track record of managing, motivating, and developing a team of 15+ employees with an approachable, confident leadership style.

Commercial & Financial Literacy: Hands-on expertise in inventory control, labor management, margin optimization, and store-level P&L tracking.

Education: Diploma or degree in Hospitality Management, F&B Management, Retail Management, Business, or a related field.

Industry Knowledge: Deep understanding of food safety regulations, bar hygiene standards, inventory procedures, and craft beverage culture.

Languages: Professional fluency in English (verbal and written); proficiency in Cantonese and Mandarin is a strong advantage.

Personal Qualities: Dynamic problem solver with strong organizational skills, high emotional intelligence, and a passion for hospitality.