Restaurant Manager

Big Top Hospitality; Hong Kong Island; Sur place; HKD 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Staff meals

Discounted dining privileges

Training & development

Career progression

Flexible work arrangements

Résumé du poste

Big Top Hospitality in Hong Kong seeks an experienced Restaurant Manager to lead day-to-day operations across front- and back-of-house, ensuring service excellence and compliance with health and safety standards.

You will recruit, train and develop staff, manage scheduling, control food costs and drive revenue growth, while maintaining outstanding guest experiences in a fast-paced setting.

Qualifications

• 3+ years in restaurant management or senior hospitality management.
• Proven track record in operations, staff, and P&L responsibilities.
• Strong leadership and interpersonal skills for diverse teams.
• Excellent knowledge of F&B operations, menu planning, and safety compliance.
• Solid understanding of budgeting and revenue optimisation.

Responsabilités

• Oversee all aspects of daily restaurant operations, including service delivery, food quality, cleanliness and health and safety compliance.
• Lead, recruit, train and develop restaurant staff across front- and back-of-house.
• Manage staff scheduling, timekeeping and performance management for optimal coverage.
• Monitor and control food and beverage costs, inventory, waste reduction and quality standards.
• Maintain financial targets including revenue, profits and budgeting responsibilities.
• Ensure compliance with local regulations, policies and procedures.
• Manage guest relations, address concerns and enhance guest experiences.
• Collaborate with kitchen and other departments for seamless service.
• Implement SOPs to maintain consistency across service areas.
• Analyse sales data and operational metrics to identify improvements.

Connaissances

Leadership

People Management

P&L Accountability

Food & Beverage Knowledge

Customer Service

POS Systems

Outils

POS systems

Description du poste

About us
Big Top Hospitality is a dynamic and innovative hospitality company committed to delivering exceptional dining experiences across the Asia-Pacific region. We pride ourselves on creating vibrant, welcoming environments where guests enjoy outstanding food, service and atmosphere. Our team is passionate about hospitality excellence and we foster a culture of collaboration, creativity and continuous improvement. We are expanding our operations and seeking talented individuals who share our commitment to delivering world-class guest experiences.

Key responsibilities

Oversee all aspects of daily restaurant operations, including service delivery, food quality, cleanliness and compliance with health and safety standards

Lead, recruit, train and develop restaurant staff, including front-of-house and back-of-house teams, fostering a positive and high-performing workplace culture

Manage staff scheduling, timekeeping and performance management to ensure adequate coverage and service excellence

Monitor and control food and beverage costs, inventory management and waste reduction whilst maintaining quality standards

Maintain financial performance targets including revenue, profit margins and budgeting responsibilities

Ensure compliance with local regulations, health and safety requirements, and company policies and procedures

Manage guest relations, address customer concerns professionally and proactively seek to enhance the guest experience

Collaborate with kitchen staff and other departments to ensure seamless service and operational efficiency

Implement and monitor standard operating procedures to maintain consistency and quality across all service areas

Analyse sales data and operational metrics to identify opportunities for improvement and revenue optimisation

What we're looking for

3+ years' experience in restaurant management or equivalent senior hospitality management role, preferably in a full-service restaurant environment

Proven track record of successfully managing restaurant operations, staff teams and P&L responsibilities

Strong leadership and interpersonal skills with the ability to motivate, develop and manage diverse teams effectively

Excellent knowledge of food and beverage operations, including menu planning, food quality, health and safety compliance and wine or beverage knowledge

Solid understanding of financial management, budgeting, cost control and revenue optimisation strategies

Outstanding customer service orientation with a genuine passion for delivering exceptional guest experiences

Strong communication and problem-solving abilities, with the capacity to work under pressure in a fast-paced environment

Familiarity with restaurant management systems and point-of-sale technology

Flexibility to work evenings, weekends and public holidays as required by the role

Preferred: Experience in Hong Kong's restaurant sector and knowledge of local hospitality standards

What we offer

At Big Top Hospitality, we believe in investing in our people and creating an environment where you can thrive professionally and personally. We offer a competitive package including a market-competitive salary commensurate with experience, performance-based bonuses and incentives. Our team members enjoy staff meal benefits, discounted dining privileges across our venues, opportunities for professional development and training, career progression pathways within our growing organisation, and a supportive, collaborative work culture. We are committed to maintaining a healthy work-life balance and creating a workplace where all team members feel valued, respected and motivated. We welcome conversations about flexible working arrangements and any support you may require to succeed in this role.

Apply now

If you are an experienced Restaurant Manager ready to make a significant impact and lead a dynamic team in Hong Kong's vibrant hospitality sector, we would love to hear from you. Please submit your CV, a cover letter highlighting your relevant experience and achievements, and the names of two professional references. Join Big Top Hospitality and become part of a team that is passionate about creating exceptional hospitality experiences.