Operations Manager, Coffee Chain

Party Alc Limited; Hong Kong; Vor Ort; HKD 420.000 - 660.000; Vollzeit

Zusammenfassung

Party Alc Limited is seeking an experienced Operations Manager to oversee multiple coffee stores in Hong Kong. You will ensure compliance with SOPs, product standards, and safety, while leading staffing, rostering and cost management.

You will monitor KPIs, review P&L with Finance, and drive corrective actions. Knowledge of HK licenses, food safety and labour requirements is essential; prior experience with an international coffee brand is highly preferred.

Qualifikationen

• Diploma or above in Hospitality Management, F&B Management, Business Administration or related discipline.
• Minimum 5 years of operations experience in Hong Kong's F&B, hospitality or coffee-chain sector.
• At least 2 years of multi-store management experience.
• Experience with international coffee brand, large-scale F&B chain or QSR preferred.
• Basic knowledge of HK licensing, food safety, hygiene and employment requirements.

Aufgaben

• Oversee day-to-day operations of multiple coffee stores in Hong Kong.
• Ensure compliance with brand SOPs, product standards, food safety and service standards.
• Lead manpower planning, rostering, staffing deployment and labour cost management.
• Monitor store KPIs: sales, AOV, cost of goods, inventory variance, wastage, labour cost.
• Review store-level P&L with Finance and implement corrective actions.
• Maintain licences and permits including liquor licences where applicable.
• Support outlets in complying with safety, hygiene and employment requirements.
• Lead recruitment, training, performance management and talent development.
• Handle employee relations and complex employment cases with HR.
• Conduct regular store audits on product quality, hygiene, service and inventory.
• Monitor customer feedback and resolve complaints and operational issues.

Kenntnisse

Multi-store management

Leadership

Financial acumen

Food & beverage knowledge

Staff development

Ausbildung

Diploma in Hospitality/ F&B/ Business Administration

Jobbeschreibung

Key responsibilities

Oversee the day-to-day operations of multiple coffee stores in Hong Kong, ensuring compliance with brand SOPs, product standards, food safety requirements and service standards.

Lead manpower planning, rostering, staffing deployment and labour cost management.

Monitor key store performance indicators, including sales revenue, average transaction value, food and beverage cost, inventory variance, wastage and labour cost.

Work with Finance to review store-level P&L, analyse sales and cost variances, and implement corrective actions.

Oversee the maintenance and renewal of applicable food business licences, permits and liquor licences, where applicable, including inspection preparation and follow-up on remedial actions.

Support the Company and individual outlets in complying with applicable food safety, hygiene, employment and other operating requirements.

Lead recruitment, training, performance management and talent development for Store Managers and Barista teams.

Handle day-to-day employee relations, attendance, disciplinary and performance matters, working closely with Human Resources on complex employment-related cases.

Conduct regular store audits covering product quality, hygiene, service procedures, customer experience, equipment and inventory conditions.

Monitor customer feedback and resolve customer complaints and operational issues.

About you

Diploma or above in Hospitality Management, F&B Management, Business Administration or a related discipline.

Minimum 5 years of operations experience in Hong Kong's F&B, hospitality or coffee-chain sector.

At least 2 years of multi-store management experience.

Experience with an international coffee brand, large-scale F&B chain or QSR group is highly preferred.

Basic knowledge of Hong Kong food business licensing, food safety and hygiene requirements.

Basic knowledge of Hong Kong employment-related requirements, including minimum wage, rest days, statutory holidays and MPF.

Experience in handling liquor licences or light refreshment restaurant licences is an advantage.

Strong numerical and commercial sense, with the ability to review store-level P&L, analyse sales and cost variances, and manage labour cost, food and beverage cost, inventory and wastage.

Solid understanding of coffee preparation, bar workflow, equipment operation and basic troubleshooting.

Strong on-site management, leadership, coaching and crisis-management skills.

Hong Kong Island, HK