Junior Deskside Support Engineer (18-22K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 245,520; Full time

Benefits offered by this job

18-22K salary depending on experience

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A leading consulting firm in Hong Kong is seeking a Junior Deskside Support Engineer to provide 1st level IT support to end users. This role involves troubleshooting IT-related issues, performing installations and providing technical support for Microsoft Windows and Office. The ideal candidate will have a High Diploma in Computer Science, at least 1 year of relevant experience, and good communication skills in English, Cantonese, and Mandarin. A friendly and energetic working environment awaits you.

Qualifications

• At least 1 year of IT support experience in end-user support.
• Experience in supporting Microsoft Windows configuration.
• Good command of written and spoken English, Cantonese, and Mandarin.

Responsibilities

• Provide 1st level IT support to end users.
• Troubleshoot IT-related issues and escalate as necessary.
• Perform installations, moves, and changes related to deskside services.

Skills

End user support

Troubleshooting

Communication

Team player

Ability to work under pressure

Education

High Diploma or above in Computer Science

Tools

Microsoft Windows

Microsoft Office

Job description

SW8861 |09 Oct 2025 Junior Deskside Support Engineer (18-22K)

• Provide 1st level IT support to end users.
• Provide technical support for end users, addressing issues related to:
• PC/Notebook end user software.
• Windows 11 and O365.
• General end-user IT issues.
• Performs installations, moves, and changes related to deskside services for end users.
• Troubleshoot IT-related issues and escalate or report them to the line manager or supervisor as necessary.

• High Diploma or above in Computer Science or a related discipline.
• At least 1 year of IT support experience in end-user support.
• Experience in supporting Microsoft Windows configuration, desktop administration, and Microsoft Office suite.
• Ability to communicate clearly with end users.
• Willing to listen and learn, hardworking, a team player, and able to work under pressure.
• Good command of written and spoken English, Cantonese, and Mandarin.
• Willing to work overtime when required.
• Willing to work on shift duties.
• Benefits:
• 18-22K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment