Junior Deskside Support Engineer (16-20K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 223,200; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A leading IT consulting firm in Hong Kong is seeking a Junior Deskside Support Engineer to provide technical support for internal users. The role involves setting up computers and troubleshooting various IT-related issues while ensuring effective communication with users. The ideal candidate should have at least 1 year of experience in end user support, possess a Higher Diploma in a related field, and demonstrate strong customer service skills. This position offers a salary range of 16-20K and a friendly working environment.

Qualifications

• Minimum of 1 year experience in end user support.
• Good attitude and customer service skills.
• Effective communication and documentation abilities.

Responsibilities

• Provide technical support for internal users on various software.
• Physically set up computers and install software systems.
• Communicate effectively with end users and support teams.
• Handle escalation and complaints in support cases.
• Troubleshoot IT-related issues and report accordingly.
• Assist in developing and implementing IT guidelines.

Skills

Technical support

Customer service

Communication

Troubleshooting

Education

Higher Diploma in Computer or related discipline

Job description

SW8711 |09 Oct 2024

Junior Deskside Support Engineer (16-20K)

Responsibilities

• Provide technical support for internal users on: Desktop Software, Mac, PC, MS Windows, O365, Office, Outlook.
• Physically set up computers and software system installation.
• Communicate effectively with end users and other support parties.
• Escalation / Complaint handling under the general End User Support cases.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.
• Assist in development and implementation of IT guidelines and procedures.

Qualifications & Benefits

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 years’ experience.
• Good attitude, Good customer service, Well communication and documentation skill.
• 16-20K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment