Deskside Support Engineer (18-28K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 312,480; Full time

Benefits offered by this job

18-28K salary

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A tech support firm in Hong Kong is seeking a Deskside Support Engineer to provide technical support for internal users. The ideal candidate will have a Higher Diploma in Computer or related discipline, along with at least 1 year of experience in end user support. Responsibilities include setting up computers, troubleshooting hardware/software issues, and communicating effectively with end users. The position offers a competitive salary between 18-28K, along with 10-15 days of annual leave and a friendly working environment.

Qualifications

• At least 1 year of experience in end user support.
• Ability to provide on-site desktop and network support.
• Proficient in desktop software, MS Windows, and O365.

Responsibilities

• Provide technical support for internal users.
• Physically set up computers and software installations.
• Perform on-site troubleshooting and follow-up actions.

Skills

Technical support

Good communication skills

Troubleshooting

Customer service

Education

Higher Diploma in Computer or related discipline

Job description

SW8699 | 09 Sep 2024

Deskside Support Engineer (18-28K)

Responsibilities

• Provide technical support for internal users on: Desktop Software, Mac, PC, MS Windows, O365, Office, Outlook.
• Physically set up computers and software system installation.
• Communicate effectively with end users and other support parties.
• Perform on-site desktop/network support including desktops and laptops installation, image cloning, Hardware/Software troubleshooting, follow-up action, coordination and escalation.
• Provide Install, Maintenance, Move and Change of deskside services to end users.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.
• Assist in development and implementation of IT guidelines and procedures.

Qualifications

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 years’ experience.
• Good attitude, Good customer service, Well communication and documentation skill.

Benefits

• 18-28K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment