Deskside Support Engineer (16-25K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 279,000; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A leading consulting firm in Hong Kong is looking for a Deskside Support Engineer to provide technical support to internal users. The successful candidate will have at least 1 year of experience in end user support and possess a Higher Diploma in Computer or related discipline. Responsibilities include technical support for desktops and software, installation, troubleshooting, and effective communication with end users. The role offers a salary range of 16-25K and a friendly work environment with 10-15 days of annual leave.

Qualifications

• At least 1 year of experience in end user support.
• Ability to troubleshoot I.T related issues.
• Good communication and documentation skills.

Responsibilities

• Provide technical support for internal users on software and hardware.
• Set up computers and perform software installations.
• Troubleshoot computer issues and escalate when necessary.

Skills

Technical support

MS Windows

Office

Customer service

Communication skills

Education

Higher Diploma in Computer or related discipline

Tools

O365

Desktop Software

Job description

SW8690 |21 Aug 2024 Deskside Support Engineer (16‑25K)

Responsibilities

• Provide technical support for internal users on: Desktop Software, Mac, PC, MS Windows, O365, Office, Outlook.
• Physically set up computers and software system installation.
• Communicate effectively with end users and other support parties.
• Perform on‑site desktop/network support including desktops and laptops installation, image cloning, Hardware/Software troubleshooting, follow‑up action, coordination and escalation.
• Provide Install, Maintenance, Move and Change of deskside services to end users.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.
• Assist in development and implementation of IT guidelines and procedures.

Qualifications & Benefits

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 years’ experience.
• Good attitude, Good customer service, Well communication and documentation skill.
• 16‑25K
• 10‑15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment