Deskside Support Engineer (16-21K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 234,360; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm in Hong Kong is seeking a Deskside Support Engineer to provide technical support to internal users. The role involves troubleshooting desktop software, setting up computers, and communicating with vendors for repairs. Candidates should have a Higher Diploma in a related field and at least one year of relevant experience. This position offers a friendly working environment, with a salary range of 16-21K and various employee benefits.

Qualifications

• At least 1 year’s experience in end user support.
• Ability to troubleshoot I.T related issues effectively.
• Good attitude and well-developed documentation skills.

Responsibilities

• Provide technical support for internal users on desktop software and systems.
• Physically set up computers and install software systems.
• Handle escalations and complaints under end user support cases.
• Communicate with external vendors for repairs and maintenance.

Skills

End user support

Customer service

Communication skills

Education

Higher Diploma in Computer or related discipline

Job description

Deskside Support Engineer (16-21K)

Provide technical support for internal users on: Desktop Software, Mac, PC, MS Windows, O365, Office, Outlook.

Physically set up computers and software system installation.

Communicate effectively with end users and other support parties.

Escalation / Complaint handling under the general End User Support cases.

Provide Install, Maintenance, Move and Change of deskside services to end users.

Communicate effectively with external vendors and service providers for equipment repairs, maintenance, and support as needed.

Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Assist in development and implementation of IT guidelines and procedures.

Qualifications

• Higher Diploma in Computer or related discipline.
• Experience on end user support with at least 1 year’s experience.
• Good attitude, Good customer service, Well communication and documentation skill.
• 16-21K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment