IT Support Engineer — Windows, ITSM & AI Tools
Accenture Technology Solutions (HK) Ltd
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Benefits offered by this job
Job summary
Accenture Technology Solutions (HK) Ltd in Hong Kong is seeking an experienced IT Support Engineer to provide desktop support to internal users. You will install, configure, and troubleshoot hardware and software, resolve day-to-day IT issues, and collaborate with IT teams to address network and server problems.
The role requires at least 5 years in IT support, strong customer service and communication skills, and proficiency in Windows and MS Office.
Qualifications
- Minimum 5 years desktop support experience.
- Strong customer service and communication skills.
- Proficiency in Windows OS and MS Office.
- Ability to install OS, troubleshoot, and deliver desktop services.
- Familiarity with macOS is a plus.
- Good documentation and organizational skills.
Responsibilities
- Install, configure, and troubleshoot hardware and software.
- Resolve day-to-day IT issues and incidents.
- Collaborate with IT teams on network/server issues.
- Support IT asset, incident, and change management.
Skills
Education
Tools
Job description
Accenture Technology Solutions (HK) Ltd in Hong Kong is seeking an experienced IT Support Engineer to provide desktop support to internal users. You will install, configure, and troubleshoot hardware and software, resolve day-to-day IT issues, and collaborate with IT teams to address network and server problems.
The role requires at least 5 years in IT support, strong customer service and communication skills, and proficiency in Windows and MS Office.
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