Desktop & Deskside Support Engineer – Windows & M365

Automated Systems (H.K.) Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

5-day week

Public holidays

Medical benefits

Career opportunities

Remuneration to the right candidates

Job summary

Automated Systems (H.K.) Limited is seeking a diligent IT Helpdesk Support professional to join our Hong Kong team. You will provide Level 1-2 desktop and deskside support for Windows, M365, and mobile devices; monitor networks and security; configure and maintain computers and software; and escalate issues when needed.

The ideal candidate holds a diploma or above in Computer Science or IT, has 1–2 years of IT helpdesk experience, and is fluent in English and Chinese.

Qualifications

• Diploma or above in Computer Science or IT equivalent.
• 1-2 years of IT Helpdesk experience.
• Good command of spoken & written English and Chinese; Mandarin is an advantage.
• Immediately available preferred.

Responsibilities

• Provide Level 1-2 desktop and deskside support for Windows, M365, and mobile devices.
• Proactively monitor bank network performance, servers, and security infrastructure.
• Configure, install, and maintain computers, peripherals, and software applications.
• Identify and resolve network, hardware, and application issues, escalating to vendors or senior management when necessary.
• Maintain secure, updated IT environments and ensure data protection.
• Set up, deploy, and maintain user accounts, workstations, and laptops.

Skills

Willing to learn

Problem solving

Interpersonal skills

Can-do attitude

Bilingual English/Chinese

Education

Diploma or above in Computer Science or IT equivalent

Job description

Automated Systems (H.K.) Limited is seeking a diligent IT Helpdesk Support professional to join our Hong Kong team. You will provide Level 1-2 desktop and deskside support for Windows, M365, and mobile devices; monitor networks and security; configure and maintain computers and software; and escalate issues when needed.

The ideal candidate holds a diploma or above in Computer Science or IT, has 1–2 years of IT helpdesk experience, and is fluent in English and Chinese.