IT Support Engineer

Accenture Technology Solutions (HK) Ltd; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Benefits offered by this job

Comprehensive Medical (24-hour worldw]

Dental insurance

Life insurance

Vision care

Stock purchase program

Professional training and career asc

Project exposure across technologies

Job summary

Accenture Technology Solutions (HK) Ltd in Hong Kong is seeking an experienced IT Support Engineer to provide desktop support to internal users. You will install, configure, and troubleshoot hardware and software, resolve day-to-day IT issues, and collaborate with IT teams to address network and server problems.

The role requires at least 5 years in IT support, strong customer service and communication skills, and proficiency in Windows and MS Office.

Qualifications

• Minimum 5 years desktop support experience.
• Strong customer service and communication skills.
• Proficiency in Windows OS and MS Office.
• Ability to install OS, troubleshoot, and deliver desktop services.
• Familiarity with macOS is a plus.
• Good documentation and organizational skills.

Responsibilities

• Install, configure, and troubleshoot hardware and software.
• Resolve day-to-day IT issues and incidents.
• Collaborate with IT teams on network/server issues.
• Support IT asset, incident, and change management.

Skills

Customer service

Communication skills

Troubleshooting

Windows OS

MS Office

Hardware support

Teamwork

English skills

Education

Bachelor's degree

Tools

Power Platform

ITSM tools

IP Telephony

Networking basics

Job description

Accenture is a global leader in professional services, helping organizations reinvent themselves by building their digital core and unleashing the power of AI to create value at speed. With 779,000 professionals worldwide, proprietary platforms, and deep ecosystem partnerships, we deliver innovation across strategy, consulting, technology, operations, and industry solutions.

Our purpose: to deliver on the promise of technology and human ingenuity. We measure success through the 360° value we create for clients, people, shareholders, partners, and communities. Learn more at accenture.com.

Let there be CHANGE

Ready to fast-track your career? Ready to solve complex problems? Advance your skills? Deliver next-generation technology solutions? Join Accenture and help transform leading organizations and communities around the world. Working in highly collaborative teams for world-leading clients, we’ll nurture your talent in an inclusive culture that values diversity.

Your career is about what you want to be and who you want to be. It’s about bringing your skills, your curiosity and your best true self to your work.

Here, you’ll match your ingenuity with the latest technology to make incredible things. Let’s create something together.

You can enjoy:

• Comprehensive Medical (24-hour worldwide) coverage, including your spouse/ life partner and children!
• Dental insurance, Life insurance, Total and perm disability, accidental death & dismemberment insurance!
• Vision care benefits, Health check, Housing benefits!
• Purchase of Accenture stocks at attractive discount!
• Reimbursement of Professional Membership costs
• Professional training and career advancement opportunities!
• Valuable project exposure for different technologies and industry domains!

When you work with us, change becomes the most dynamic, powerful source of progress you have!

Job duties of this Role:

Install, configure, and troubleshoot computer hardware and software.

Resolve day-to-day workplace technology issues, including hardware and software faults, Microsoft Office applications, security and compliance matters, printing, and meeting room equipment.

Work with other IT teams to troubleshoot and resolve network, server, and related infrastructure issues.

Support IT asset management, incident management, and change management activities.

Come JOIN US if you have:

• At least 5 years of relevant experience providing desktop support to internal users, including issue analysis and troubleshooting.
• Strong customer service mindset and communication skills, with the ability to proactively identify and resolve issues.
• Proficiency in Windows operating systems, Microsoft Office, and standard office equipment such as copiers, printers, and scanners.
• Ability to independently install computer operating systems, troubleshoot issues, and ensure timely delivery of desktop services.
• Ability to diagnose and resolve onsite hardware issues for end users.
• Experience supporting operating systems, network access, and desktop productivity applications, including Word and Microsoft Teams.
• Working knowledge of IT asset management processes, including the procurement, receipt, allocation, and recovery of computers, network devices, servers, and other IT equipment.
• Good documentation and information-organization skills.
• Good English listening, speaking, reading, and writing skills.
• Familiarity with macOS.
• Familiarity with IT service management (ITSM) tools and relevant hands‑on experience.
• Experience with systems such as IP telephony (IPT) and video conferencing is preferred.
• Experience with workflow automation, Microsoft Power Platform or similar automation tools, and AI tools is preferred.
• Experience in IT operations delivery management and team management is preferred.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have as an information technology (IT) support engineer?
• What is your highest level of education?
• Do you have experience using Microsoft Power Automate?

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.