IT Support Engineer — Systems, Network & Helpdesk

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A leading technology solutions provider in Hong Kong is seeking a technical support professional. The role involves providing troubleshooting and helpdesk support for various systems, managing user accounts, and supporting IT projects. Candidates should hold a diploma in a relevant field and have 2 years of experience in system/network support, particularly with Windows Servers. Proficiency in communication and relevant tools is essential.

Qualifications

• 2 years of working experience in system/network/computer support on Windows and Windows Servers.
• Experience with Firewalls, IPS, IDS, and Proxy.
• Good command of spoken and written English and Chinese.

Responsibilities

• Provide technical support and troubleshooting on network, system, hardware, software and application systems.
• Perform user account management and system administration.
• Monitor and report on the progress of all support calls.

Skills

Technical support

Troubleshooting

Communication

Organization

Education

Diploma in Computer Science, IT, or related disciplines

Tools

MS Server

VM Virtualization Platforms

Firewalls

IPS

IDS

Monitoring tools

NAS

SAN

IIS

Nginx

MS SQL

Job description

A leading technology solutions provider in Hong Kong is seeking a technical support professional. The role involves providing troubleshooting and helpdesk support for various systems, managing user accounts, and supporting IT projects. Candidates should hold a diploma in a relevant field and have 2 years of experience in system/network support, particularly with Windows Servers. Proficiency in communication and relevant tools is essential.