Senior IT Operations & Hardware Services Lead

Infosys; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

Infosys in Hong Kong is seeking an on-site IT Support professional to install, configure, and troubleshoot desktop computers, laptops, and peripherals, and to manage hardware inventory.

You will work with multiple IT teams, monitor ticket queues, and support events and office moves, while following cost-control guidelines and SLA targets.

English and Cantonese language skills are required, with ITIL fundamentals and experience with Windows OS and common business applications.

Qualifications

• Excellent communication, interpersonal and customer care skills.
• Ability to work well under pressure and to tight timescales.
• Strong organizational and problem-solving skills.
• ITIL foundation understanding.
• Knowledge of Windows operating system, applications, and computer hardware.
• Experience using a help desk call management system.
• Technical grasp of Microsoft, Networks and Security, WAN, LAN.
• Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT).

Responsibilities

• Hardware Inventory Management ensuring stock levels are constantly monitored.
• Hardware request and receipt through our internal ordering system.
• Actively monitoring the ticket queue and managing requests through to completion.
• Setup and installation of Temporary training rooms / Office wide events - Expo's.
• Image/re-image computers, configure IP phones and mobile phones.
• Supports work from home hardware requests.
• Manage client expectations and SLA/OLA targets.

Skills

ITIL foundation understanding

Windows OS knowledge

Help desk system experience

Hardware troubleshooting

Communication skills

Tools

Help desk system

Job description

Infosys in Hong Kong is seeking an on-site IT Support professional to install, configure, and troubleshoot desktop computers, laptops, and peripherals, and to manage hardware inventory.

You will work with multiple IT teams, monitor ticket queues, and support events and office moves, while following cost-control guidelines and SLA targets.

English and Cantonese language skills are required, with ITIL fundamentals and experience with Windows OS and common business applications.