Onsite IT Support Engineer – End-User Tech Leader

Accenture; Hong Kong; On-site; HKD 223,000 - 357,000; Full time

Job summary

Accenture Hong Kong is seeking an experienced IT desktop support specialist to install, configure, and troubleshoot hardware and software for internal users. You will resolve day-to-day technology issues, support Office applications, and assist with meeting room equipment.

The role collaborates with other IT teams to resolve network and infrastructure issues, manages IT assets, and supports incident and change management processes.

Qualifications

• Previous desktop support experience for internal users.
• Proficient in Windows and Microsoft Office.
• Familiarity with macOS.
• Experience with ITSM tools and incident/change management processes.
• Experience with IP telephony and video conferencing is a plus.
• Strong communication and documentation skills.

Responsibilities

• Install, configure, and troubleshoot computer hardware and software.
• Resolve day-to-day workplace technology issues, including hardware and software faults, Microsoft Office applications, security and compliance matters, printing, and meeting room equipment.
• Work with other IT teams to troubleshoot and resolve network, server, and related infrastructure issues.
• Support IT asset management, incident management, and change management activities.
• Relevant experience providing desktop support to internal users, including issue analysis and troubleshooting.
• Strong customer service mindset and communication skills, with the ability to proactively identify and resolve issues.
• Proficiency in Windows operating systems, Microsoft Office, and standard office equipment such as copiers, printers, and scanners.
• Ability to independently install computer operating systems, troubleshoot issues, and ensure timely delivery of desktop services.
• Ability to diagnose and resolve onsite hardware issues for end users.
• Experience supporting operating systems, network access, and desktop productivity applications, including Word and Microsoft Teams.
• Working knowledge of IT asset management processes, including the procurement, receipt, allocation, and recovery of computers, network devices, servers, and other IT equipment.
• Good documentation and information-organization skills.
• Good English listening, speaking, reading, and writing skills.
• Familiarity with macOS.
• Familiarity with IT service management (ITSM) tools and relevant hands-on experience.
• Experience with systems such as IP telephony (IPT) and video conferencing is preferred.
• Experience with workflow automation, Microsoft Power Platform or similar automation tools, and AI tools is preferred.
• Experience in IT operations delivery management and team management is preferred.

Skills

Desktop support

Windows OS

Microsoft Office

ITSM tools

Power Platform

IP telephony

Video conferencing

Network troubleshooting

Documentation

English proficiency

macOS familiarity

Job description

Accenture Hong Kong is seeking an experienced IT desktop support specialist to install, configure, and troubleshoot hardware and software for internal users. You will resolve day-to-day technology issues, support Office applications, and assist with meeting room equipment.

The role collaborates with other IT teams to resolve network and infrastructure issues, manages IT assets, and supports incident and change management processes.