IT Support Engineer – Desktop, AV & Servers

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

18-25K Depends on Experience

10-20 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A leading IT consultancy in Hong Kong is seeking an IT Support Specialist to provide technical assistance for software, hardware, and network issues. The ideal candidate should have a Diploma in Computer Science and at least 1 year of hands-on experience. Responsibilities include supporting end-user devices, managing software deployments, and maintaining an inventory of IT assets. Fluency in Cantonese, English, and Mandarin is required. Benefits include a competitive salary based on experience, annual leave, and a friendly working environment.

Qualifications

• Minimum of 1 year of hands-on experience providing end-user IT support.
• Practical knowledge in configuring Windows operating systems.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide technical assistance for desktop software, hardware, and network connectivity issues.
• Support end user devices, conference room AV equipment, and video conferencing systems.
• Document all support activities within the ticketing system.

Skills

Technical assistance for software issues

End-user IT support

Analytical problem-solving

Communication skills

Knowledge of ITIL best practices

Fluency in Cantonese

Fluency in English

Fluency in Mandarin

Education

Diploma in Computer Science

Tools

Windows 10/11

Microsoft Office Suite

Active Directory

VPNs

Zoom

Teams

Job description

A leading IT consultancy in Hong Kong is seeking an IT Support Specialist to provide technical assistance for software, hardware, and network issues. The ideal candidate should have a Diploma in Computer Science and at least 1 year of hands-on experience. Responsibilities include supporting end-user devices, managing software deployments, and maintaining an inventory of IT assets. Fluency in Cantonese, English, and Mandarin is required. Benefits include a competitive salary based on experience, annual leave, and a friendly working environment.