IT Support Engineer

Q P Group Holdings Limited; Sha Tin; On-site; HKD 201,000 - 312,000; Full time

Job summary

Q P Group Holdings Limited in Hong Kong seeks an IT Helpdesk and System Administration professional to handle troubles, support PC/server/network systems, and review cybersecurity standards. The role requires maintaining assets and assisting in installations, configurations, backups, and training to raise cybersecurity awareness.

The ideal candidate holds a diploma in IT/CS with 1-2 years in similar roles, strong English and Chinese communication, and a willingness to travel for assignments.

Qualifications

• Diploma holder or above in IT, CS or related discipline.
• 1-2 years’ experience in system administration and network support.
• Able to identify IT related problems to maintain trouble free operation.
• Strong analytical mind with communication skills in both English and Chinese.
• 1 year+ technical skills covered on any 2 expert areas listed (Exchange 2019+ ADAdmin, Win Server, Ubuntu, Cloud auto deployment, Python, Zabbix with script, VMware/Proxmox, Cisco IOS on router+Switches, K8S, Fortigate commands, Sangfor Cyber Command, ITSM with Chinese environment and IT automation tools)
• Travel was required

Responsibilities

• Troubleshooting internal computer issues via IT Helpdesk systems (email & phone).
• Provide operation and support to PC, Server and network systems.
• Regular review on cybersecurity, access control and applications; ensure all meets IT standards.
• Manage IT asset and facilities inventory.
• Assist in system installations, configuration, maintenance, backup and recovery procedures.
• Provides basic end-user training on common applications and help to improve users cybersecurity awareness.
• Perform ad hoc assignments by management

Skills

System administration

Network support

Cybersecurity awareness

English proficiency

Chinese proficiency

Education

Diploma or above in IT/CS

Tools

Exchange 2019+

Active Directory Admin

Windows Server

Linux (Ubuntu)

Python

VMware/Proxmox

Kubernetes (K8s)

Cisco IOS

Fortigate

Sangfor Cyber Command

ITSM tools

Job description

Troubleshooting internal computer issues (e-mail & phone call via IT Helpdesk systems) including Hardware, Software, Network infrastructure and VC quality monitoring

Provide operation and support to various systems including PC, Server and network systems

Regular review on cybersecurity, access control and applications; ensure all meets with IT standards

Manage IT asset and facilities inventory

Assist in system installations, configuration, maintenance, backup and recovery procedures

Provides basic end-user training on common applications and help to improve users cybersecurity awareness.

Perform ad hoc assignments by management

Requirements:

Diploma holder or above in Information Technology, Computer Science or related discipline

1-2 years’ experience in system administration and network support area

Able to identify IT related problems to maintain trouble free system operation

Strong analytical minded with communication skills in both English and Chinese

1 year+ Technical skills covered on any 2 expert areas listed (Exchange 2019+ ADAdmin, Win Server, Ubuntu,Cloud auto deployment, Python, Zabbix with script, VMware/Proxmox, Cisco IOS on router+Switches, K8S,Fortigate commands, Sangfor Cyber Command, any ITSM with Chinese environment and IT automation tools)

Good communication and able to work independently

Travel was required