IT Helpdesk Specialist: Windows & Network Support Bilingual

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

A leading consulting firm in Hong Kong is seeking a Helpdesk Support / IT Support professional to provide essential IT support to end users. Responsibilities include software and hardware installation, system and network maintenance, and close collaboration with the IT infrastructure team. The ideal candidate must have a minimum of 3 years of related experience, proficiency in Windows support, and effective communication skills in both Mandarin and English. This position offers a great opportunity to grow in a dynamic environment.

Qualifications

• Minimum 3 years related working experience.
• Working experience in Windows support, hardware/software, and network support.
• MCSE holder is an advantage.

Responsibilities

• Provide BAU IT support to end user on software/hardware.
• Responsible for software and hardware installation.
• Monitor and maintain systems/network/internet.
• Support users for internal systems.
• Work closely with IT infrastructure team.
• Assist in ad hoc assignments.

Skills

Windows support

Hardware/software support

Network support

Effective communication

Good people skills

Fluent in Mandarin

Fluent in English

Education

MCSE

Job description

A leading consulting firm in Hong Kong is seeking a Helpdesk Support / IT Support professional to provide essential IT support to end users. Responsibilities include software and hardware installation, system and network maintenance, and close collaboration with the IT infrastructure team. The ideal candidate must have a minimum of 3 years of related experience, proficiency in Windows support, and effective communication skills in both Mandarin and English. This position offers a great opportunity to grow in a dynamic environment.