End-User IT Support Engineer — Desk & Remote

Promise (Hong Kong) Co., Limited

Hong Kong

On-site

HKD 279,000 - 390,600

Full time

14 days+

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Job summary

Promise (Hong Kong) Co., Limited is seeking an IT Support Specialist to provide deskside and remote end‑user support in a fast‑paced environment. You will maintain asset inventories, assist with patching and hardware replacements, and help monitor networks, while building Windows images with Windows Deployment Services.

The ideal candidate has 3+ years in IT support, strong Windows/macOS skills, and solid English/Cantonese communication.

Qualifications

Diploma or Bachelor's degree in IT/CS or related field.
Minimum 3 years hands‑on IT support, deskside/end‑user focus preferred.
Experience with hardware troubleshooting for PCs, laptops and peripherals.
Solid Windows 10/11 and macOS setup, config and troubleshooting.
Proficient in Microsoft Office and common business apps.
Experience in applying SOPs for application support and documentation.
Familiar with TCP/IP networking, Ethernet, Wi‑Fi, routers and switches.
Strong English and Cantonese communication; able to work independently and in a team.

Responsibilities

Provide deskside and remote technical support for hardware, software, and handheld devices.
Maintain IT asset inventory, perform preventive maintenance, and contribute to knowledge base.
Adhere to IT security policies and compliance standards.
Assist with PC patch updates, onsite hardware replacement, MDM, and network monitoring.
Build/deploy Windows system images using Windows Deployment Services.
Collaborate on IT infrastructure projects and related tasks.