Data Center IT Field Support Engineer (Entry-Level)

Andrew Found Limited

Hong Kong

On-site

HKD 203,000 - 243,000

Full time

2 days ago

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Job summary

Andrew Found Limited is seeking an IT Supporting Engineer/Field Support Engineer for an entry role in Hong Kong. You will provide end-user support and field maintenance across servers, storage, and data centre facilities at client sites, with opportunities to learn and grow in a dynamic enterprise environment.

The role offers an entry level path with on-site and occasional off-site support, typical office hours, and a chance to develop skills in network devices, patching, DR drills, and

Qualifications

1+ years IT helpdesk/Network Operation experience
Willing to learn in a multi-DC enterprise system
Able to work regular office hours with occasional on-site support
Self-motivated and responsible
Flexible, diligent, positive and enthusiastic

Responsibilities

Provide end-user support and field maintenance for servers, storage, tape library, workstation hardware, telecom, cabling and data centre facilities at data centres and customer offices
Assist in install, maintain and troubleshoot servers and network equipment
Assist in configuring network equipment such as switches and firewalls
Support infrastructure work such as patching, DR drills, backup recovery
Maintain inventory records on hardware and software

Skills

IT support

Field service

Network troubleshooting

Hardware maintenance

Server administration

Customer service

Education

Diploma in Computing

Job description

The role offers an entry level path with on-site and occasional off-site support, typical office hours, and a chance to develop skills in network devices, patching, DR drills, and

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