Senior IT Support Engineer – End-User & Infrastructure

Hongkong Land Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Hongkong Land Limited in Hong Kong is seeking an IT Support professional to maintain day-to-day IT infrastructure and provide user support across the organization. You will troubleshoot hardware, software, networking and applications, configure end-user devices, and assist with IT projects and AV support for meetings and events, ensuring high service standards.

The role requires strong problem-solving, customer-focused mindset, and the ability to collaborate with vendors and stakeholders to

Qualifications

• Bachelor's degree in Computer Science, IT, or related discipline.
• Min.4 years of relevant experience in end-user support, IT operations, or infrastructure support.
• Good knowledge of desktop support, Microsoft technologies, IT infrastructure, networking, and device management.
• Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
• Good communication and interpersonal skills, with the ability to work effectively with end users, stakeholders, and external vendors.
• Self-motivated, adaptable, and willing to learn, with flexibility to provide support outside normal office hours when required.

Responsibilities

• Support the day-to-day operation and maintenance of IT infrastructure and workplace technology, monitoring system performance and resolving incidents to minimise service disruption.
• Provide technical support to end users, troubleshooting hardware, software, network, and application issues while delivering a positive user experience.
• Configure, maintain, and optimise end-user devices and applications, ensuring employees have the tools and support required to work effectively.
• Support the delivery of IT projects and technology initiatives, coordinating with stakeholders and vendors to ensure timely and successful implementation.
• Manage IT assets and provide technical and audio-visual support for meetings and events, while collaborating with service providers to maintain high service standards.

Skills

End-user support

IT operations

Infrastructure support

Desktop support

Microsoft technologies

Networking

Device management

Troubleshooting

Customer-focused mindset

Communication skills

Education

Bachelor's degree in Computer Science / Information Technology or related

Job description

Hongkong Land Limited in Hong Kong is seeking an IT Support professional to maintain day-to-day IT infrastructure and provide user support across the organization. You will troubleshoot hardware, software, networking and applications, configure end-user devices, and assist with IT projects and AV support for meetings and events, ensuring high service standards.

The role requires strong problem-solving, customer-focused mindset, and the ability to collaborate with vendors and stakeholders to