Field Engineer: Data Center IT & Incident Support

The Career Works Limited; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

The Career Works Limited in Hong Kong is seeking a Field Engineer to perform on-site field maintenance for servers, storage, tape libraries, workstation hardware, telecom, cabling and data centre facilities at data centres and customer offices. The role requires 1-4 years IT experience and a diploma/Higher Diploma in CS/IT.

You will support incident handling, configuration management, patching, DR drills, and backups, with onsite work outside office hours when needed.

Qualifications

• Diploma / Higher Diploma in Computer Science, IT or related discipline.
• 1-4 years IT experience.
• Willing to learn from a multi-DC strategic enterprise system.
• Good team player.
• Must possess excellent communication skills in Cantonese and English.

Responsibilities

• Work on field maintenance work for server, storage, tape library, workstation hardware, telecom, cabling and data centre facilities at data centres and customer offices
• Operation support based on senior engineer instructions and customer need
• Assist in incident troubleshooting and configuration management for equipment
• Support infrastructure work such as patching, DR drill, backup recovery
• Onsite working during non-office hours when required

Skills

Communication skills (Cantonese & Eng)

Education

Diploma / Higher Diploma in Computer Science / IT

Job description

The Career Works Limited in Hong Kong is seeking a Field Engineer to perform on-site field maintenance for servers, storage, tape libraries, workstation hardware, telecom, cabling and data centre facilities at data centres and customer offices. The role requires 1-4 years IT experience and a diploma/Higher Diploma in CS/IT.

You will support incident handling, configuration management, patching, DR drills, and backups, with onsite work outside office hours when needed.