Field Engineer (Contract)

Osmium Consulting Group Limited; Hong Kong; On-site; HKD 201,000 - 268,000; Full time

Job summary

Osmium Consulting Group Limited is seeking a proactive IT Support Engineer to perform hands-on field maintenance and hardware support across servers, storage systems, tape libraries, and data centers in Hong Kong.

You will work under senior engineer guidance, assist with configuration management, and participate in DR drills and backups, with occasional on-site hours. Fluent Cantonese and English communication is required.

Qualifications

• Diploma or Higher Diploma in Computer Science or IT.
• At least 1 year of hands-on IT support or data center ops.
• Willingness to learn and work across multi-data center environments.
• Strong Cantonese and English communication.

Responsibilities

• Perform hands-on field maintenance across servers, storage, tape libraries, and data centers.
• Provide operational support per client requirements under senior guidance.
• Assist with equipment configuration management and troubleshoot incidents.
• Support DR drills, system backups, and recovery operations.
• Occasional on-site support during non-office hours.

Skills

Hands-on IT support

Hardware troubleshooting

Communication (Cantonese & English)

Team player

Proactive learner

Education

Diploma or Higher Diploma in Computer Science or IT

Job description

Perform hands-on field maintenance and hardware support for servers, storage systems, tape libraries, workstations, telecom, cabling, and data center facilities across client sites and data centers.

Provide operational support according to client requirements and senior engineer guidance.

Assist with equipment configuration management and troubleshoot hardware/infrastructure incidents.

Support core IT infrastructure activities, including cable patching, Disaster Recovery (DR) drills, and system backup & recovery operations.

Provide occasional on-site support during non-office hours as required.

Requirements

Diploma or Higher Diploma in Computer Science, Information Technology, or a related discipline.

At least 1 year of relevant hands-on IT support or data center operations experience.

Proactive learner eager to gain hands-on exposure to multi-data center, enterprise-grade strategic systems; strong team player.

Strong communication skills in both spoken and written Cantonese and English.