Customer Service & Service Desk Specialist

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 223,200; Full time

Benefits offered by this job

10-20 Days Annual Leave

Friendly and Energetic Working Environment

Job summary

Swing Consulting Ltd. in Hong Kong is looking for a Customer Service & Service Desk Specialist to handle enquiries, provide IT support, and manage incidents. The ideal candidate must possess strong communication skills in Cantonese, Mandarin, and English, with a customer-focused approach. Responsibilities include troubleshooting, managing user requests, and coordinating with teams. The role offers an energetic work environment, a salary range of 18-20K depending on experience, and benefits such as 10-20 days of annual leave.

Qualifications

• Good command of spoken Cantonese, Mandarin, and English.
• Good Chinese and English typing skills.
• Prior experience in phone-based support or hotline support is an advantage.
• Proactive, responsible, and able to work under pressure.
• Able to work on roster shift.

Responsibilities

• Handle end-user enquiries through phone, email, Microsoft Teams and other channels.
• Provide first-line customer service and IT support to users.
• Log and update incidents in the ticketing system.
• Perform troubleshooting and escalate unresolved issues.
• Support daily user requests related to devices and accounts.
• Coordinate with internal and external parties for follow-up.

Skills

Cantonese

Mandarin

English

Customer service orientation

Communication skills

Interpersonal skills

Basic Windows knowledge

Basic Microsoft 365 knowledge

Basic IT support

Tools

ITSM tools

Ticketing systems

Job description

SW8969 |27 Apr 2026 Customer Service & Service Desk Specialist

• Handle end-user enquiries through phone, email, Microsoft Teams and other communication channels.
• Provide first-line customer service and IT support to users.
• Log and update incidents or service requests in the ticketing system.
• Perform basic troubleshooting and escalate unresolved issues to relevant support teams.
• Support daily user requests related to devices, accounts, and standard IT applications.
• Coordinate with internal and external parties to ensure timely follow-up.

• Good command of spoken Cantonese, Mandarin and English.
• Good Chinese and English typing skills.
• Customer service oriented with good communication and interpersonal skills.
• Prior experience in phone-based support or hotline support is an advantage.
• Basic knowledge of Windows, Microsoft 365, email, account administration, and general IT support.
• Familiarity with ITSM / ticketing tools is an advantage.
• Proactive, responsible, and able to work under pressure.
• Able to work on roster shift.
• Benefits:
• 18-20K Depends on Experience
• 10-20 Days Annual Leave
• Friendly and Energetic Working Environment