IT Service Desk Engineer - Frontline Tech Support

Swing Consulting Ltd.; Hong Kong; On-site; HKD 189,720 - 245,520; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A consulting firm in the IT sector is seeking a helpdesk support specialist in Hong Kong. The ideal candidate will provide assistance on IT issues through various communication channels, sustain hotline operations, and interact with clients. Successful applicants should have a diploma in IT or a related field, one year of customer service experience, and strong communication skills in English and Chinese. The role offers a friendly work environment and competitive pay.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone is an advantage.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Sustain the Tier-1 hotline operation to fulfil customer contract requirement.
• Provide frontline helpdesk support on IT-related issues.
• Handle incoming service requests, incidents, and problems via different communication channels.

Skills

Communication skills

Interpersonal skills

Troubleshooting

Customer-oriented

Education

Diploma or above in Information Technology or related discipline

Tools

Windows

Office 365

Job description

SW8713 |21 Oct 2024 IT Service Desk Support Engineer (Day/ Overnight) (17-22K)

• Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work.
• Handle incoming service requests, incidents, and problems via different communication channels such as phone, email.
• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Assist in performing any other IT duties as assigned by supervisors.

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese and English typing (Chi & Eng: 30 wpm).Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese and English typing (Chi & Eng: 30 wpm).
• 17-22K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment