IT Service Desk Support

Swing Consulting Ltd.; Hong Kong; On-site; HKD 167,400 - 223,200; Full time

Job summary

A leading consulting firm in Hong Kong is seeking an IT Service Desk Support to provide frontline helpdesk assistance on IT issues. The ideal candidate will have a diploma or above in Information Technology, with at least one year of customer service experience in the IT field. Key responsibilities include providing technical support, logging cases, and coordinating with various stakeholders. Proficiency in both English and Chinese is essential. This is a one-year contract position with a possibility of renewal.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Good at Chinese and English typing (30 wpm).

Responsibilities

• Provide frontline helpdesk support on IT-related issues through omni-channel.
• Log cases to a ticketing system.
• Coordinate with internal and external parties.
• Assist in performing other IT duties as assigned.

Skills

Customer-oriented

Good troubleshooting

Communication skills

Interpersonal skills

Proactive

Work under pressure

Good command of English

Good command of Chinese

Education

Diploma or above in Information Technology

Tools

Windows

Office 365

Other Microsoft applications

Job description

SW8590 |20 Dec 2023 IT Service Desk Support

• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Account admin required.
• Coordinate with internal and external parties.
• Assist in performing any other IT duties as assigned by supervisors.

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Proactive and able to work under pressure.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese and English typing (Chi & Eng: 30 wpm).
• 5-working days per week (including public holidays, Sat & Sun).
• One-year contract, renewable subject to business needs.
• Immediate available is preferred.