IT Service Desk Support Engineer (Overnight) (19-22K)

Swing Consulting Limited; Hong Kong; On-site; HKD 212,040 - 245,520; Full time

Benefits offered by this job

10-15 Days Annual Leave

Friendly and Energetic Working Environment

Job summary

A leading IT consulting firm in Hong Kong is seeking an IT Service Desk Support Engineer to provide frontline helpdesk support on IT-related issues. You will handle incoming service requests and sustain the Tier-1 hotline operation to meet customer demands. Ideal candidates should have a diploma in IT, customer service experience, and good communication skills. This role offers an energetic working environment, 5-day work week, and a competitive salary range between 19-22K.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Sustain the Tier-1 hotline operation to fulfil customer contract requirement.
• Handle incoming service requests, incidents, and problems via different communication channels.
• Provide frontline helpdesk support on IT-related issues through omni-channel.

Skills

Customer-oriented

Troubleshooting

Communication skills

Interpersonal skills

Education

Diploma or above in Information Technology or related discipline

Tools

Windows

Office 365

Job description

SW8697 |04 Sep 2024 IT Service Desk Support Engineer (Overnight) (19-22K)

• Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work.
• Handle incoming service requests, incidents, and problems via different communication channels such as phone, email.
• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Assist in performing any other IT duties as assigned by supervisors.

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese and English typing (Chi & Eng: 30 wpm).
• 19-23K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment