Service Desk Engineer – Frontline IT Support & POS

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 223,200; Full time

Benefits offered by this job

Salary range of 16-20K

10-15 Days Annual Leave

5-day Work Week

Friendly working environment

Job summary

A consulting firm in Hong Kong is seeking a Service Desk / Call Centre Engineer to manage the Tier-1 hotline and assist customers with IT-related issues. Responsibilities include handling service requests via phone and email, supporting clients on various IT matters, and maintaining a friendly service environment. Candidates should possess a diploma in IT and have prior experience in customer service, especially in technical support. Proficiency in both English and Chinese is required.

Qualifications

• One year of experience in customer service in the IT field.
• Ability to provide technical support over the phone.
• Typing speed of 30 wpm in Chinese and English.

Responsibilities

• Sustain the Tier-1 hotline operation.
• Handle incoming service requests and incidents.
• Provide frontline helpdesk support for IT-related issues.

Skills

Customer service

Technical support

Communication

Windows support

English proficiency

Chinese proficiency

Education

Diploma or above in Information Technology

Tools

Windows

Office 365

Job description

SW8905 |18 Dec 2025 Service Desk / Call Centre Engineer (16-20K)

• Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work.
• Handle incoming service requests, incidents, and problems via different communication channels such as phone, email.
• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Handle POS related cases & remote troubleshooting.
• Assist in performing any other IT duties as assigned by supervisors.

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Knowledge on POS is preferable.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese and English typing (Chi & Eng: 30 wpm).
• Benefits:
• 16-20K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment