Helpdesk Support Engineer (Overnight) (19-23K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 212,040 - 256,680; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A tech consulting firm in Hong Kong is hiring a Helpdesk Support Engineer for overnight shifts. The role involves sustaining Tier-1 hotline operations, providing frontline IT support, and coordinating with various parties. The ideal candidate will have a diploma in IT, preferably with one year of customer service experience in the IT field. Proficiency in English and Chinese, both written and spoken, is essential. Must exhibit strong troubleshooting and communication skills, along with being proactive under pressure.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Sustain the Tier-1 hotline operation to fulfill customer contract requirement.
• Provide frontline helpdesk support on IT-related issues via multiple channels.
• Coordinate with internal and external parties.

Skills

Customer-oriented

Troubleshooting

Communication skills

Interpersonal skills

Proactive

Ability to work under pressure

Education

Diploma or above in Information Technology or related discipline

Tools

Windows

Office 365

Other Microsoft applications

Job description

SW8674 |17 Jul 2024 Helpdesk Support Engineer (Overnight) (19-23K)

• Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work.
• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Coordinate with internal and external parties.
• Assist in performing any other IT duties as assigned by supervisors.

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Proactive and able to work under pressure.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese and English typing (Chi & Eng: 30 wpm).
• 19-23K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment