Position:IT Service Desk Specialist (16-20k)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 178,560 - 223,200; Full time

Benefits offered by this job

5-day Work Week

10-20 Days Annual Leave

Job summary

A consulting company based in Hong Kong seeks an IT Service Desk Specialist to provide tier-1 hotline support and resolve IT-related issues. The ideal candidate has a diploma in IT and at least 1 year of technical support or customer service experience. Excellent communication skills in Cantonese, English, and Mandarin are essential. This position offers a salary range of 16-20K, a 5-day work week, and annual leave of 10-20 days.

Qualifications

• 1+ year of experience in IT technical support or customer service.
• Relevant working experience in call centre is highly preferred.
• Experience in providing technical support over the phone is an advantage.

Responsibilities

• Provide tier-1 IT hotline support to fulfill customer requirements.
• Resolve hardware, software and O365/M365 related issues.
• Coordinate with internal and external parties.

Skills

Customer service orientation

Detail-oriented

Proficient in word processing

Good communication skills in Cantonese

Good communication skills in English

Good communication skills in Mandarin

Education

Diploma or above in IT

Tools

Windows

O365/M365

Job description

SW8886 |13 Nov 2025 Position: IT Service Desk Specialist (16-20k)

• Tier-1 IT hotline support to fulfill customer requirement and scope of work.
• Provide frontline helpdesk support on IT-related issues through a ticking system.
• Resolve hardware, software and O365/M365 related issues including Outlook, OneDrive, Excel, Teams and SharePoint.
• Coordinate with internal and external parties.
• Assist in any IT duties assigned by supervisors.

• Diploma or above in IT; any other fields are welcome.
• 1+ year experience of IT technical support or customer service.
• Relevant working experience in call centre is highly preferred.
• Experience in providing technical support to clients over the phone is an advantage.
• Knowledge of Windows, O365/M365 and account administration.
• Detail-oriented, with customer and service orientation.
• Proficient in word processing with Chinese and English (Chi & Eng: 30 wpm).
• Good communication skills in Cantonese, English, and Mandarin.
• Benefits:
• 5-day Work Week
• 16-20K Depends on Experience
• 10-20 Days Annual Leave