Helpdesk Support Engineer (17-22K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 189,720 - 245,520; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A technology consulting firm is looking for a Helpdesk Support Engineer in Hong Kong. You'll be responsible for providing frontline support via phone and email, performing IT support duties, and assisting users with problem analysis. Ideal candidates should possess a diploma, have relevant experience in tech support, and be proficient in both English and Chinese. A friendly and energetic working environment with competitive salary awaits you.

Qualifications

• One year working experience in customer service area in IT is preferable.
• Prior experience in providing technical support over the phone is an advantage.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Conduct frontline support via telephone and email.
• Perform ad hoc IT support duties as assigned.
• Provide problem analysis and fix issues.
• Administer PCs, Office365, and desktop services.

Skills

Communication skills

Troubleshooting

Customer service orientation

Education

Diploma or above

Job description

SW8704 |19 Sep 2024 Helpdesk Support Engineer (17-22K)

• The primary responsibility is to conduct frontline support needs via telephone and email and give initial support to users.
• Perform ad hoc IT support duties as assigned.
• Fulfill all contract scope and ensure sure all overcharges have been arranged on-time.
• Provide problem analysis/ fixing, answering hotlines and services request.
• Provide day-to-day PC administration, Office365, Outlook and desktop services.

• Diploma or above.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Good command of both spoken and written English and Chinese (including Mandarin).
• 17-22K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment