IT Service Desk Support Engineer (Overnight) (19-23K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 212,040 - 256,680; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A leading consultancy in IT services is looking for an IT Service Desk Support Engineer to provide overnight helpdesk support. Responsibilities include managing customer service requests and ensuring smooth operation of the Tier-1 hotline. The ideal candidate has a diploma in Information Technology and at least one year of experience in customer service, preferably in IT. Proficiency in Windows and Office 365, as well as strong communication skills in English and Chinese, is required. This role offers a competitive salary of HKD 19-23K, 10-15 days of annual leave, and a friendly working environment.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone is a definite advantage.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work.
• Handle incoming service requests, incidents, and problems via different communication channels.
• Provide frontline helpdesk support on IT-related issues.

Skills

Customer-oriented

Troubleshooting

Communication skills

Interpersonal skills

Education

Diploma or above in Information Technology

Tools

Windows

Office 365

Job description

SW8681 |02 Aug 2024 IT Service Desk Support Engineer (Overnight) (19-23K)

• Sustain the Tier-1 hotline operation to fulfil customer contract requirement and scope of work.
• Handle incoming service requests, incidents, and problems via different communication channels such as phone, email
• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Assist in performing any other IT duties as assigned by supervisors.

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Good command of both spoken and written English and Chinese (including Mandarin).
• Good at Chinese and English typing (Chi & Eng: 30 wpm).
• 19-23K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment