Helpdesk Support Engineer (Bank) (18-23K)

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 256,680; Full time

Benefits offered by this job

10-15 Days Annual Leave

5-day Work Week

Friendly and Energetic Working Environment

Job summary

A consulting firm in Hong Kong is seeking a Helpdesk Support Engineer to provide frontline IT support via phone and email. The ideal candidate must have a diploma in IT, strong troubleshooting skills, and prior experience in a customer service role. The position offers a competitive salary range of 18-23K, 10-15 days of annual leave, and a friendly working environment. Proficiency in both English and Chinese (including Mandarin) is required.

Qualifications

• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone is a definite advantage.
• Good command of both spoken and written English and Chinese (including Mandarin).

Responsibilities

• Conduct frontline support needs via telephone and email.
• Fulfill all contract scope and ensure all overcharges are arranged on time.
• Provide day-to-day PC administration and desktop services.

Skills

Customer-oriented

Good troubleshooting

Communication skills

Interpersonal skills

Proactive

Education

Diploma or above in Information Technology or related discipline

Tools

Windows

Office 365

Other Microsoft applications

Job description

SW8638 |16 Apr 2024 Helpdesk Support Engineer (Bank) (18-23K)

• The primary responsibility is to conduct frontline support needs via telephone and email and give initial support to users.
• Fulfill all contract scope and ensure sure all overcharges have been arranged on-time.
• Provide day-to-day PC administration, Office365, Outlook and desktop services.
• Provide problem analysis/ fixing, answering hotlines and services request.
• Perform ad hoc IT support duties as assigned.

• Diploma or above in Information Technology or related discipline.
• One year working experience in customer service area in IT field is preferable.
• Prior experience in providing technical support to clients over the phone will be a definite advantage.
• Knowledge on Windows, Office 365, other Microsoft applications & account admin.
• Customer-oriented with good troubleshooting, communication, and interpersonal skills.
• Proactive and able to work under pressure.
• Good command of both spoken and written English and Chinese (including Mandarin).
• 18-23K
• 10-15 Days Annual Leave
• 5-day Work Week
• Friendly and Energetic Working Environment