Client Services & Production Coordinator

Williams Lea; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

20 days' holiday

Life Assurance

Private Medical Insurance

Referral Scheme

Job summary

Williams Lea is seeking a Customer Services Coordinator in Central, Hong Kong to support client communications and production teams in delivering financial disclosures. This fully onsite role suits a fresh graduate or early-career professional eager to grow in a fast-paced, client-focused environment.

You will coordinate between clients and internal teams, ensure timely delivery, maintain documentation, and support during filing, printing, and transaction cycles.

Qualifications

• Fresh graduates are welcome; minimum 1 year of customer service experience is an advantage.
• Experience in customer service, account servicing, project coordination, financial printing, IPO support is preferred.
• Strong communication and interpersonal skills; detail-oriented and able to multitask under pressure.
• Proficient in English and Mandarin; Cantonese is an advantage.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Serve as the primary point of contact for clients and maintain strong, ongoing relationships.
• Deliver world-class service by responding to client needs with accuracy, professionalism, and efficiency.
• Manage day-to-day service solutions and coordinate project timelines, deliverables, and production milestones.
• Ensure smooth communication across internal teams and handovers between shifts.
• Maintain accurate documentation of client communications and support timely delivery of jobs.
• Identify and risk or issues to ensure high-quality delivery during critical filing, printing, and transaction periods.

Skills

Customer service

Account servicing

Project coordination

English language

Mandarin language

Interpersonal skills

Attention to detail

Multitasking

Communication

Tools

MS Office

Job description

Williams Lea is seeking a Customer Services Coordinator in Central, Hong Kong to support client communications and production teams in delivering financial disclosures. This fully onsite role suits a fresh graduate or early-career professional eager to grow in a fast-paced, client-focused environment.

You will coordinate between clients and internal teams, ensure timely delivery, maintain documentation, and support during filing, printing, and transaction cycles.