Customer Services Coordinator (Overnight shift is needed)

Williams Lea (Hong Kong) Ltd; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Benefits offered by this job

Shift allowance

5 days work

15 days annual leave

Group medical

Dental and life insurance

Job summary

Williams Lea (Hong Kong) Ltd is seeking a Customer Services Coordinator to bridge clients and production teams, ensuring timely delivery of listed company financial disclosures. Fresh graduates or early-career professionals are invited to apply, with a focus on accuracy, professionalism, and efficiency.

The role requires coordinating between clients and internal teams, maintaining relationships, and supporting smooth handovers across shifts, including overnight duties.

Qualifications

• Fresh graduates are welcome; minimum 1 year of customer service experience is an advantage.
• Experience in customer service, account servicing, project coordination, financial printing, IPO support, or related roles is preferred.
• Strong team player with excellent communication and interpersonal skills.
• Highly detail-oriented, organized, and able to multitask under pressure in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients and maintain strong, ongoing relationships.
• Deliver world-class service by responding to client needs with accuracy, professionalism, and efficiency.
• Manage day-to-day service solutions and coordinate project timelines, deliverables, and production milestones.
• Ensure smooth communication across internal teams and seamless handovers between shifts.
• Maintain accurate documentation of client communications and support timely delivery of specific jobs.
• Identify and escalation risks or issues to ensure high-quality delivery during critical filing, printing, and transaction periods.

Skills

Communication

Interpersonal skills

Team player

Detail-oriented

Multitasking

Bilingual English/Mandarin

Cantonese advantage

Ownership

Tools

Microsoft Office

Job description

Customer Services Coordinator (Overnight shift is needed)

You will be coordinating between our clients and production teams, ensuring smooth communication, timely delivery, and exceptional service to deliver a range of listed company financial disclosures. This is a great opportunity for a fresh graduate or early-career customer service professional eager to grow in a fast-paced, client-focused environment.

Key Responsibilities:

Serve as the primary point of contact for clients and maintain strong, ongoing relationships.

Deliver world-class service by responding to client needs with accuracy, professionalism, and efficiency.

Manage day-to-day service solutions and coordinate project timelines, deliverables, and production milestones.

Ensure smooth communication across internal teams and seamless handovers between shifts.

Maintain accurate documentation of client communications and support timely delivery of specific jobs.

Identify and escalation risks or issues to ensure high-quality delivery during critical filing, printing, and transaction periods.

Job requirement:

Fresh graduates are welcome; minimum 1 year of customer service experience is an advantage.

Experience in customer service, account servicing, project coordination, financial printing, IPO support, or related roles is preferred.

Strong team player with excellent communication and interpersonal skills.

Highly detail-oriented, organized, and able to multitask under pressure in a fast-paced environment.

Strong sense of ownership and accountability, with the ability to identify and escalation risks or issues proactively.

Proficient in written and spoken English and Mandarin; Cantonese is an advantage.

Skilled in Microsoft Office applications, including Word, Excel, and Outlook.

Willing to work shift schedules, including overnight duties, weekends, and public holidays; attractive shift allowance provided.

We offer attractive remuneration package and fringe benefits such as 5 days work, 15 days of annual leave, group medical, dental and life insurance coverage to the successful candidate. In addition, you will have an opportunity to work in a reputable company with excellent career exposure.

All information provided will be treated confidentially and used solely for recruitment purpose.

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage, great relationships and a talented team.

We are experts in delivering efficient business processes in complex and highly regulated environments. We connect people, processes and technology to manage documents and streamline key back

office functions. Empowered by a global workforce, our strength is unparalleled and helps improve efficiency, increase effectiveness and reduce risk for our clients.

Our clients and their customers have always been at the heart of everything we do. We bring a consultative and collaborative approach to developing solutions for the unique needs of legal,

financial and professional services firms and our long-term partnerships, great relationships and exceptional employees have been the driving force behind our success.

For more information, please visit www.williamslea.com