Customer Service Coordinator

Williams Lea; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

20 days' holiday

Life Assurance

Private Medical Insurance

Referral Scheme

Job summary

Williams Lea is seeking a Customer Services Coordinator in Central, Hong Kong to support client communications and production teams in delivering financial disclosures. This fully onsite role suits a fresh graduate or early-career professional eager to grow in a fast-paced, client-focused environment.

You will coordinate between clients and internal teams, ensure timely delivery, maintain documentation, and support during filing, printing, and transaction cycles.

Qualifications

• Fresh graduates are welcome; minimum 1 year of customer service experience is an advantage.
• Experience in customer service, account servicing, project coordination, financial printing, IPO support is preferred.
• Strong communication and interpersonal skills; detail-oriented and able to multitask under pressure.
• Proficient in English and Mandarin; Cantonese is an advantage.
• Proficient in Microsoft Office (Word, Excel, Outlook).

Responsibilities

• Serve as the primary point of contact for clients and maintain strong, ongoing relationships.
• Deliver world-class service by responding to client needs with accuracy, professionalism, and efficiency.
• Manage day-to-day service solutions and coordinate project timelines, deliverables, and production milestones.
• Ensure smooth communication across internal teams and handovers between shifts.
• Maintain accurate documentation of client communications and support timely delivery of jobs.
• Identify and risk or issues to ensure high-quality delivery during critical filing, printing, and transaction periods.

Skills

Customer service

Account servicing

Project coordination

English language

Mandarin language

Interpersonal skills

Attention to detail

Multitasking

Communication

Tools

MS Office

Job description

Salary: Negotiable, plus company benefits

Location: Central, Hong Kong

Contract: Full Time

Shifts: Shifts: Morning, Evening and Overnight Shift

Work model: Fully onsite

Williams Lea seeks an Customer Services Coordinator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

You will be coordinating between our clients and production teams, ensuring smooth communication, timely delivery, and exceptional service to deliver a range of listed company financial disclosures. This is a great opportunity for a fresh graduate or early-career customer service professional eager to grow in a fast-paced, client-focused environment.

Key Responsibilities

• Serve as the primary point of contact for clients and maintain strong, ongoing relationships.
• Deliver world-class service by responding to client needs with accuracy, professionalism, and efficiency.
• Manage day-to-day service solutions and coordinate project timelines, deliverables, and production milestones.
• Ensure smooth communication across internal teams and seamless handovers between shifts.
• Maintain accurate documentation of client communications and support timely delivery of specific jobs.
• Identify and risk or issues to ensure high-quality delivery during critical filing, printing, and transaction periods.

Key Requirements

• Fresh graduates are welcome; minimum 1 year of customer service experience is an advantage.
• Experience in customer service, account servicing, project coordination, financial printing, IPO support, or related roles is preferred.
• Strong team player with excellent communication and interpersonal skills.
• Highly detail-oriented, organized, and able to multitask under pressure in a fast-paced environment.
• Strong sense of ownership and accountability, with the ability to identify and risk or issues proactively.
• Proficient in written and spoken English and Mandarin; Cantonese is an advantage.
• Skilled in Microsoft Office applications, including Word, Excel, and Outlook.
• Willing to work shift schedules, including overnight duties, weekends, and public holidays; attractive shift allowance provided.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 20 days' holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Life Assurance
• Private Medical Insurance
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

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