Client Service Coordinator (Overnight shift is required)

Donnelley Financial Solutions Hong Kong Limited; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Benefits offered by this job

Overtime pay

Shift allowance

Birthday leave

Near MTR

Job summary

Donnelley Financial Solutions Hong Kong Limited is seeking a Client Service Coordinator to bridge clients and production teams, ensuring timely delivery and exceptional service. Overnight shifts are required, with an attractive shift allowance.

Fresh graduates with internship or part-time experience are welcome. You will manage client communications, coordinate timelines, and maintain accurate documentation while working with English, Mandarin and Cantonese.

Qualifications

• Fresh graduates with internship or part-time experience are welcome.
• Strong teamwork and communication skills.
• Detail-oriented with good organizational and multitasking abilities.
• Proficient in written and spoken English, Mandarin, and Cantonese.
• Able to work overtime and night shifts.
• Familiar with MS Office applications.

Responsibilities

• Serve as the primary point of contact for clients.
• Ensure world-class service and maintain strong relationships.
• Manage day-to-day service solutions and coordinate project timelines.
• Ensure smooth communication across internal teams and shift transitions.
• Document client communications and support timely delivery.
• Recognize and deliver service solutions for specific jobs with precision and efficiency.

Skills

Customer service

Communication skills

Team player

Attention to detail

MS Office

Education

Fresh graduates welcome

Tools

MS Excel

MS Word

Outlook

Job description

Client Service Coordinator (Overnight shift is required)

As a Client Services Executive, you’ll be the bridge between our clients and production teams, ensuring smooth communication, timely delivery, and exceptional service. This is a fantastic opportunity for someone starting out in their career or with up to one year of customer service experience who’s eager to grow in a fast-paced, client-focused environment.

Responsibilities:

Serve as the primary point of contact for clients

Ensuring world-class service and maintaining strong, ongoing relationships

Manage day-to-day service solutions and coordinate project timelines

Ensuring smooth communication across internal teams and seamless shift transitions

Ensure accurate documentation of client communications and support timely delivery

Recognize and deliver service solutions for specific jobs with precision and efficiency

Qualifications:

Fresh graduates with internship/ part-time job experience are welcome

Strong team player with excellent communication and interpersonal skills

Highly detail-oriented with strong organizational and multitasking abilities

Proficient in written and spoken English, Mandarin, and Cantonese

Able to perform under pressure in a fast-paced environment

Skilled in Microsoft Office applications (Word, Excel, Outlook, etc.)

Willing to work overtime, shift schedules, including overnight duties (attractive shift allowance provided)

Why you should consider this opportunity:

We offer attractive remuneration package with fringe benefits to right candidates. such as

1 min walk from MTR

Birthday leave, Company leaves

Compensation leaves for public holidays fall on Saturday

Overtime pay

Your application will include the following questions:

• What is your highest level of education?
• How many years' experience do you have as a Client Services Coordinator?
• Which of the following Microsoft Office products are you experienced with?
• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?