Client Experience & Reception Coordinator

Williams Lea (Hong Kong) Ltd; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Benefits offered by this job

5 days' work

15 days annual leave

Group medical coverage

Dental insurance

Life insurance

Job summary

Williams Lea (Hong Kong) Ltd is seeking a reception/office administrator to greet clients and assist visitors with professionalism. The role includes handling calls and emails, coordinating conference room bookings and events, and maintaining a professional reception area.

Requirements include HKCEE/HKDSE or above, with preferred tertiary education and at least 3 years in financial institutions. Proficiency in English and Chinese (Cantonese & Mandarin) and strong interpersonal skills are

Qualifications

• Strong customer service and interpersonal communication skills (oral & written).
• Good command of English and Chinese (Cantonese & Mandarin).
• Detail-oriented with good problem-solving and multi-task prioritization.

Responsibilities

• Greet and assist clients, visitors, and staff with courtesy and professionalism.
• Manage incoming calls, emails, and correspondence efficiently and accurately.
• Coordinate events and set up; assist with conference room and visitor office reservations.
• Maintain reception area and meeting rooms to high standards of cleanliness and presentation.
• Liaise with building management, security, and vendors as needed.
• Perform other office administrative tasks as assigned.

Skills

Customer service

Interpersonal communications

English & Chinese

Attention to detail

Education

HKCEE/HKDSE or above

Job description

Williams Lea (Hong Kong) Ltd is seeking a reception/office administrator to greet clients and assist visitors with professionalism. The role includes handling calls and emails, coordinating conference room bookings and events, and maintaining a professional reception area.

Requirements include HKCEE/HKDSE or above, with preferred tertiary education and at least 3 years in financial institutions. Proficiency in English and Chinese (Cantonese & Mandarin) and strong interpersonal skills are