Client-Focused Service Delivery Associate

DFIN; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

Shift allowance

Weekend allowance

Job summary

Donnelley Financial Solutions in Hong Kong is seeking a Service Delivery Representative to act as the key liaison between clients and production teams, ensuring smooth communication, timely delivery, and high service quality. This entry-level role welcomes fresh graduates and supports a fast-paced, client-focused environment.

You will coordinate activities, document communications, and escalate risks while providing professional, bilingual support in English, Mandarin, and Cantonese, including

Qualifications

• Fresh graduates are welcome.
• Excellent written and spoken English, Mandarin, and Cantonese.

Responsibilities

• Serve as the primary client contact, building strong, long-term relationships through professional and responsive service.
• Coordinate day-to-day project activities, including managing timelines, monitoring progress, and ensuring deliverables meet quality and client standards.
• Facilitate clear communication across internal teams and ensure smooth handovers during shift transitions.
• Accurately document all client communications and ensure information is properly relayed to relevant teams.
• Identify potential risks, issues, or delays early and elevate appropriately to minimize impact on the client.
• Maintain high levels of accuracy, professionalism, and service quality in a fast-paced environment.
• Demonstrate flexibility to support peak workloads, urgent requests, and time-sensitive deliverables.

Skills

Strong communication

Interpersonal skills

Detail oriented

Multitasking

Office software

Tools

Microsoft Office

Job description

Donnelley Financial Solutions in Hong Kong is seeking a Service Delivery Representative to act as the key liaison between clients and production teams, ensuring smooth communication, timely delivery, and high service quality. This entry-level role welcomes fresh graduates and supports a fast-paced, client-focused environment.

You will coordinate activities, document communications, and escalate risks while providing professional, bilingual support in English, Mandarin, and Cantonese, including