Branch Ops AVM/Manager - Customer Excellence & Compliance

Chong Hing Bank Limited; Hong Kong; On-site; HKD 520,000 - 800,000; Full time

Benefits offered by this job

5-day week

Discretionary bonus

Education subsidies

Birthday leave

Marriage leave

Extra maternity leave

Extra paternity leave

Examination leave

Insurance plan

Medical plan

Family medical plan

Dental plan

Job summary

Chong Hing Bank Limited in Hong Kong is seeking an Assistant Vice Manager / Manager for Branch Operations to supervise counter services, ensure smooth daily operations, and uphold strict compliance with bank policies.

The role emphasizes customer service excellence, handling inquiries and complaints, and proposing process improvements. Preference for candidates based in Sheung Shui and able to work under pressure.

Qualifications

• Minimum of 5 years’ working experience in Retail Banking Operations.
• Solid knowledge of banking operation procedures, general banking products and regulatory requirements.
• Customer-oriented with good communication and interpersonal skills.
• Mature, independent and able to work under pressure.
• Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English.
• Candidate with less experience may be considered as Assistant Manager, Branch Operations.
• Candidates who can work in Sheung Shui will be preferred.

Responsibilities

• Supervise the counter services to ensure smooth and efficient branch operations.
• Enhance customer services quality and assist in resolving customer complaints.
• Prevent misconduct by checking and monitoring the daily operations.
• Provide recommendations on the improvement of branch operation and work processes.
• Ensure the branch operates in compliance with the bank’s policies, procedures, guidelines and regulatory requirements.

Skills

Customer-oriented

Communication skills

Interpersonal skills

Pressure handling

Languages: Chinese-English

Education

Secondary education or above

Job description

Chong Hing Bank Limited in Hong Kong is seeking an Assistant Vice Manager / Manager for Branch Operations to supervise counter services, ensure smooth daily operations, and uphold strict compliance with bank policies.

The role emphasizes customer service excellence, handling inquiries and complaints, and proposing process improvements. Preference for candidates based in Sheung Shui and able to work under pressure.