Branch Operations Lead: Service & Compliance

Leadingnation; Hong Kong; On-site; HKD 350,000 - 550,000; Full time

Job summary

A prominent bank in Hong Kong is seeking an experienced banking operations professional to oversee counter services and back office administration. Responsibilities include checking transactions, ensuring accurate balances, and cultivating customer relationships. The ideal candidate should have at least 5 years of experience in branch operations, preferably with supervisory exposure. Proficiency in both spoken and written English and Chinese is essential, along with strong communication skills. Competitive remuneration and a friendly working environment are offered.

Qualifications

• Minimum 5 years branch operations experience, preferably supervisory.
• Knowledge of compliance and control in banking operations.
• Ability to work independently and under pressure.

Responsibilities

• Oversee counter services and back office administration.
• Check and verify transactions and account matters.
• Build long-term relationships with customers.

Skills

Branch operations experience

People and communication skills

Detail-oriented

Proficient in MS Office

Fluent in English and Chinese

Education

Diploma or above

Job description

A prominent bank in Hong Kong is seeking an experienced banking operations professional to oversee counter services and back office administration. Responsibilities include checking transactions, ensuring accurate balances, and cultivating customer relationships. The ideal candidate should have at least 5 years of experience in branch operations, preferably with supervisory exposure. Proficiency in both spoken and written English and Chinese is essential, along with strong communication skills. Competitive remuneration and a friendly working environment are offered.