Branch Operations Leader — Growth, Service & Compliance

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 469,000 - 603,000; Full time

Job summary

OCBC Bank (Hong Kong) Limited seeks a capable Branch Operations Supervisor to support the Branch Manager in daily operations, drive sales growth, and maintain regulatory compliance. You will lead the operations team, deliver quality customer service, cross-sell bank products, and help implement the business plan to achieve targets.

Proficiency in English, Chinese, and Putonghua, plus HKSI/IIQE licensing, is required.

Qualifications

• Diploma or above is required.
• Pass HKSI and IIQE Licensing Examinations.
• Minimum 7 years relevant experience.
• Proficiency in MS Office.
• Strong communication and interpersonal skills.
• Fluent in English, Chinese and Putonghua.

Responsibilities

• Ensure efficient branch operations and all activities are in compliance with regulatory requirements.
• Assist Branch Manager in implementing the business plan to achieve assigned targets.
• Lead, coach and motivate the operations team to deliver quality customer service and cross-sell bank products and services.

Skills

Communication skills

Leadership

Customer service

Regulatory compliance

Education

Diploma or above

HKSI/IIQE licensing

Tools

MS Office

Job description

OCBC Bank (Hong Kong) Limited seeks a capable Branch Operations Supervisor to support the Branch Manager in daily operations, drive sales growth, and maintain regulatory compliance. You will lead the operations team, deliver quality customer service, cross-sell bank products, and help implement the business plan to achieve targets.

Proficiency in English, Chinese, and Putonghua, plus HKSI/IIQE licensing, is required.