Branch Operations (Assistant Vice Manager / Manager/Assistant Manager)

Chong Hing Bank Limited; Hong Kong; On-site; HKD 350,000 - 480,000; Full time

Benefits offered by this job

5-day week

Discretionary bonus

Education subsidies

Birthday leave

Marriage leave

Extra maternity leave

Extra Paternity Leave

Examination leave

Insurance plan

Medical plan

Family medical plan

Dental plan

Job summary

Chong Hing Bank Limited was founded in Hong Kong in 1948 and now operates over 30 branches in Hong Kong plus branches in Macau and Mainland China. The bank seeks high-calibre candidates to join the team and develop successful careers with us.

Role focuses on supervising branch counter services, improving customer service quality, and ensuring operations comply with policies, procedures and regulations. Candidates should have strong banking knowledge and bilingual communication skills.

Qualifications

• Minimum 5 years’ working experience in Retail Banking Operations.
• Solid knowledge of banking operation procedures and regulatory requirements.
• Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English.

Responsibilities

• Supervise the counter services to ensure smooth and efficient branch operations
• Enhance customer services quality and assist in resolving customer complaints
• Prevent misconduct by checking and monitoring the daily operations
• Provide recommendation on the improvement of branch operation and work processes
• Ensure the branch operates in compliance with the bank’s policies, procedures, guidelines and regulatory requirements

Skills

Customer service

Communication skills

Interpersonal skills

Bilingual: Chinese and English

Attention to detail

Education

Secondary education or above

Job description

Chong Hing Bank Limited was founded in Hong Kong in 1948. The Bank and its subsidiaries (including Chong Hing Securities Limited and Chong Hing Insurance Company Limited) offer comprehensive commercial banking and financial services to individual and corporate customers. These services include HKD and foreign currency deposits, credit, foreign exchange, wealth management, investment, securities, insurance and mandatory provident fund. The Bank currently operates a network of more than 30 branches in Hong Kong as well as 1 branch in Macau, 17 branches and sub-branches in Mainland China. In recent years, the Bank has been actively expanding its business. To cope with the Bank's rapid growth, we are now inviting high calibre candidates to join us and develop successful careers with us.

Responsibilities

• Supervise the counter services to ensure smooth and efficient branch operations
• Enhance customer services quality and assist in resolving customer complaints
• Prevent misconduct by checking and monitoring the daily operations
• Provide recommendation on the improvement of branch operation and work processes
• Ensure the branch operates in compliance with the bank’s policies, procedures, guidelines and regulatory requirements

Requirements

• Secondary education or above
• Minimum of 5 years’ working experience in Retail Banking Operations
• Solid knowledge of banking operation procedures, general banking products and regulatory requirements
• Customer-oriented with good communication and interpersonal skills
• Mature, independent and able to work under pressure
• Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English
• Candidate with less experience may be considered as Assistant Manager, Branch Operations

Benefit / Other Information

• 5-day week
• Discretionary bonus
• Education subsidies
• Birthday leave
• Marriage leave
• Extra maternity leave
• Extra Paternity Leave
• Examination leave
• Insurance plan
• Medical plan
• Family medical plan
• Dental plan

We offer competitive remuneration package and promising career opportunities to the successful candidates.

The Mandatory Reference Checking (MRC) Scheme is a regulatory framework established by the Hong Kong Monetary Authority, which requires banks to check the conduct history of prospective employees for positions defined under the scheme. Therefore, MRC will be a part of our selection process if you apply for the in-scope positions. For details, please refer to the “Frequently Asked Questions for In-Scope Individuals” (https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2) published by HKAB.