AVP, Branch Operations Leader — Customer Experience

Chong Hing Bank Limited; Hong Kong; On-site; HKD 350,000 - 480,000; Full time

Benefits offered by this job

5-day week

Discretionary bonus

Education subsidies

Birthday leave

Marriage leave

Extra maternity leave

Extra Paternity Leave

Examination leave

Insurance plan

Medical plan

Family medical plan

Dental plan

Job summary

Chong Hing Bank Limited was founded in Hong Kong in 1948 and now operates over 30 branches in Hong Kong plus branches in Macau and Mainland China. The bank seeks high-calibre candidates to join the team and develop successful careers with us.

Role focuses on supervising branch counter services, improving customer service quality, and ensuring operations comply with policies, procedures and regulations. Candidates should have strong banking knowledge and bilingual communication skills.

Qualifications

• Minimum 5 years’ working experience in Retail Banking Operations.
• Solid knowledge of banking operation procedures and regulatory requirements.
• Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English.

Responsibilities

• Supervise the counter services to ensure smooth and efficient branch operations
• Enhance customer services quality and assist in resolving customer complaints
• Prevent misconduct by checking and monitoring the daily operations
• Provide recommendation on the improvement of branch operation and work processes
• Ensure the branch operates in compliance with the bank’s policies, procedures, guidelines and regulatory requirements

Skills

Customer service

Communication skills

Interpersonal skills

Bilingual: Chinese and English

Attention to detail

Education

Secondary education or above

Job description

Chong Hing Bank Limited was founded in Hong Kong in 1948 and now operates over 30 branches in Hong Kong plus branches in Macau and Mainland China. The bank seeks high-calibre candidates to join the team and develop successful careers with us.

Role focuses on supervising branch counter services, improving customer service quality, and ensuring operations comply with policies, procedures and regulations. Candidates should have strong banking knowledge and bilingual communication skills.