Branch Operations Lead – Relief Team

Shanghai Commercial Bank Ltd; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Shanghai Commercial Bank Ltd is seeking an Assistant/Branch Operations Manager in Hong Kong to oversee daily branch operations, ensure regulatory compliance, and lead the operations team to deliver high-quality service. The role includes relief duties and supporting counter services and back-office administration.

The ideal candidate holds a Diploma or above with 5+ years in branch operations, and strong people and communication skills in English and Chinese. Hong Kong experience is preferred.

Qualifications

• Diploma holder or above.
• At least 5 years of branch operations experience in banking.
• HKSI and IIQE licensing preferred, but not required.
• Strong knowledge of branch operations, compliance and controls.
• Excellent communication in English and Chinese, including Putonghua.
• Proficient in MS Office and able to work independently under pressure.
• Less experience may be considered as Assistant Manager, Branch Operations.

Responsibilities

• Supervise and monitor daily branch operations to ensure compliance with internal guidelines and regulations.
• Lead, coach and motivate the operations team to deliver quality customer service and cross-sell bank products.
• Perform relief duties in branches and oversee counter services and back office administration.
• Check and verify various transactions, clearing and account matters.
• Ensure accurate balances and procedural propriety of all transactions.
• Act as secondary custodian of money orders, traveller checks, and other transactional products.
• Monitor service performance of counter staff and provide assistance as required.
• Cultivate long-term relationships with customers and refer potential business opportunities to branch sales.

Skills

People skills

Communication skills

Education

Diploma or above

HKSI/IIQE preferred

Tools

MS Office

Job description

Shanghai Commercial Bank Ltd is seeking an Assistant/Branch Operations Manager in Hong Kong to oversee daily branch operations, ensure regulatory compliance, and lead the operations team to deliver high-quality service. The role includes relief duties and supporting counter services and back-office administration.

The ideal candidate holds a Diploma or above with 5+ years in branch operations, and strong people and communication skills in English and Chinese. Hong Kong experience is preferred.